Hilton Moscow Leningradskaya

This hotel listed as a 5-star hotel, but it felt like a 3-star hotel. It is very outdated. Definitely needs remodeling. The room was dusty. The staff is polite, but will not go out of the way to help. The breakfast was also for the 3-star hotel, not much to choose from. The restaurant manager, though did go out of his way trying to satisfy the customers. Outside of the hotel, there is a major construction, that makes it difficult to arrive with the luggage close enough for someone to come and help. Nobody warned me at the time of booking, that this will be the case. There are definitely better choices available for that price. I would not recommend this hotel to anybody.

The rooms are comfortable, good breakfast and great lobby. But the Reception Manager Fedor was arrogant and rude every time I asked for something. The girl Mamura at Breakfast was pleasant and great. Overall, it was a good experience but they need to train the Reception staff well.

I’m traveling from London Was looking for a 4-5 star hotel with spa. Reception is unfriendly and may I say unprofessional, fist they summoned that there was no reservation, then that the payment hasn’t gone through, yet all they needed to do is to stay focused and not rush to the conclusions in front of the customer. Breakfast in the restaurant is below average, poorly laid out. Sirniki and sausages disappointed. I have decided to opt for breakfast in a bar, yet again, I was disappointed: instead of the English muffin I got a white toast (without options). My massage in the spa was performed by a lovely English speaking Philippino, unfortunately the aromatherapy has never happened, he just done a relaxing massage, I have reminded him about my order but he skipped on that, also the receptionist acknowledged my observation but hasn’t even apologized and of course charged for the extra service that was ordered but hasn’t even apologized never been provided! The bar staff told me his unhappy life story:(, although the Tunisian bar supervisor hasn’t disappointed-he’s been extremely friendly and professional. No cotton discs or buds in the rooms. I haven’t tried hard to spot a few long black hairs on the carpet and in the shower (I’m blonde), tiles in the shower are discolored, need cleaning; towels are getting thin with age. The front door of this grand hotel is also grand and heavy with noone to help an 8-stone lady to open it, however there’s a security personnel pointlessly checking you out with the stair every time you walk along the hall. I’ve felt intimidated when an unwelcome gentleman offered to escort him to his room in the spa, yet there was no security guard there for me to report this unwelcome incident! No later then that very evening have I seen that gentleman having a strange lady rushing after him towards the hotel lift. Male entertainment leaflets at reception-no family ideas. I would not recommend this hotel to any of my friends or family.

Perfect with this hotel I liked that thank you to Ms Sofia about good upgrad and quit room , good staff but, beside 🎢🚂🚄 other hand ! No super market besiad الفندق رايع و مبنى تاريخي فخم احببت الاقامة هنا و اشكرك الموظفين السيد مكسيم و السيدة صوفيا على حسن التعامل

I stayed in this hotel for three nights with my family, the room was ordinary and old, the cooling system did not work, the hotel did not provide any services, the staff was arrogant and very dry, the atmosphere was cold and soulless, I do not recommend it at all

The executive lounge staff do speak good English but the service is apparently not as good. As I received limited service, they are really attentive to those who speak Russian. I am definitely sure there is no communication issue but they got an attitude. I stayed here last year and had a good time but got a totally different experience this stay. Aside from the executive lounge, no one helps with my luggage at the lobby until I go to the luggage man after check-in. Things might change and I will not recommend this hotel unless you speak Russian.

Reception Staff is Very Fast & Helpful. Gym & Swimming is Too Good. Rooms are Clear, Big & proper Hygiene maintained. For Complete Details See Full Hotel Video on my YouTube Channel " Travel Wd Oops"

Poor customer service at reception

Amazing historical building. Great location. Great Hotel. 👍

Everything is okay. The furniture is a bit old, but overall everything is fine.