Hilton Moscow Leningradskaya

Everything is good

Everything was amazing! We got free upgrade, very nice of them to do that for us. Great location (next to our train station), very welcoming service. Now to cleanliness! They kept all surfaces and furniture very clean. Just one very little problem: Hand-towels had some stains on them (perhaps they are just very old and couldn't be washed anymore - therefore should be replaced). And another sign of oldness is barely-barely seen but big-old stain on carpet in the bedroom next to beds. This stain is almost unseen and we just have very good eyes. Not many people would even notice it - I'm sure of that! Some barely seen stains were seen on walls too. We know that these things can't be washed - this is just hotel getting old. All of this just adds sadness, but no inconveniences at all! The most important for us were not hand-towels (which could be replaced) or carpets or walls (which couldn't be noticed by 90% of visitors), but other things and they were all clean: 1. Beds and pillows were CLEAN! 2. House coats were CLEAN! 3. All furniture and surfaces were CLEAN! Hotel was generally very clean and there were no signs of bad smells or anything like that!! We chose building for it's amazing, great, authentic architecture and we got what we wanted!! We will have a very good memories about this place!! We enjoyed staying very much!! Thank you so much!! <3

My experience there was disgusting. Never going there anymore. I got surprised when I left my room to breakfast hall and just saw a letter saying that “due technical issues they would need to check my docs again”. Because one day before at check in, the receptionist said that I was probably ilegal in the country and for that my checkin couldn’t be done. I felt humiliated. I’m living in Vladivostok since 2018, I am a medical student and have a valid students visa. But he looked only to my immigration card (the one we receive when entering in the country and should register an address after 3 days to get a doc called registration) I showed my valid registration and finished the check in. The things is: only my visa is enough to do the procedure. In the morning When was leaving to have breakfast I got my keys blocked and after reading that letter, I went to the reception and another guy just checked and everything was okay. Going to breakfast hall a woman asked me to go Urgently to the reception. Again humiliated in there because they didn’t communicate between them. I said I was just coming from there and solved the issue. I felt really humiliated and asking myself all the time how can the staff members of Hilton just don’t know about basic check in skills and guests documents. Really disappointed.

Clean, beautiful hotel, good food and great service !!!!!

Stayed in the club lounge room. Great service and food.

Location was great, staff was great, cleanness was regular and breakfast too expensive

It was not my first stay here but this will be last one. First of all, reservation office was not supportive in terms of Voucher document for visa application. During my stay, they opened door after 1 knock and then attempted to get in at 9 am to check whether if I used minibar. Luckily door was locked. The other night room service knock the door at 10 pm, to clean the room.

Loved it! It was worth every penny. Great staff, delicious breakfast, wonderful location.

This hotel is one of Stalin’s Seven Sisters. The architecture is amazing. The hotel was 5 stars in every way. The room was amazing. It was on the 19th floor with a view that went on for 20 miles. The breakfast buffet was outstanding. I definitely would stay there again.

Платишь такие бабки за номер, а они потом еще не хотят тебя заселять по загранпаспорту, мотивируя это каким-то постановлерием. Так вот, почитайте сами свое Постановление Правительства РФ от 09.10.2015 N 1085 (ред. от 18.07.2019) "Об утверждении Правил предоставления гостиничных услуг в Российской Федерации", п. 19, где чёрным по белому написано, что по загранпаспорту МОЖНО заселять, если лицо находится на постояннои проживании за границей. Позор! Отношение персонала и сервис не соответствует ценам!