JM Marvel Hotel & Spa

The experience was wonderful, and the staff's service was excellent—especially Trang. Thank you for everything.

It was a great place.

The staff at the Sky Bar were unfortunately rather unprofessional on both of our visits up there. The night we arrived they didn't want to serve us even though the staff downstairs said it was still open. They were then very sullen. The music was so loud we couldn't speak & they were rude when asked politely to turn it down. I suspect different managers from the hotel itself. The hotel was very well run.

I had a fantastic stay here, perfectly located within a short walking distance of all of the Old Quarter's sights. Both the room and the entire hotel were extremely comfortable and full of character, making it a joy to experience (and great views from the rooftop bar!). But for all its beautiful charm, what really made it stand out was the friendliness of the staff… from the welcome tea and local sweets, to the arranging of anything I might need to make for an easy transfer to my next destination, everyone was incredible. Special mention to Jason, however, for his exhaustive list of recommendations for local restaurants / street food stalls, and who was only to happy to answer all my questions in an instant! I would highly recommend this hotel to anyone visiting Hanoi, and I look forward to returning again (and again!)

Breakfast was good, we could order some from the kitchen. The room is spacious and the bed was comfy. The location is good especially for females who would love to get their hair, lashes or nails done, there were a few good shops around the hotel.

nil.

Loverly hotel with great staff, everyone was kinda and helpful. The rooms were very clean, and housekeeping each day was great, the front desk gave us lots of recommendations.

Me andy wife were on pleasure trip to Vietnam. We have stayed at JM Marvel for 3 days & we enjoyed stay at Hotel. The location of hotel is in Old Quarter which is great. We don't hear any outside noise in the rooms. We liked breakfast buffet, food quality really good. Hotel staff is very professional, polite and helpful. Special thanks to Miss Lily for helping us to find good spots for food, shopping & currency exchange.

The location of the property is excellent. It’s right in the heart of old quarter making all locations easily accessible. The staff at the property was exceptionally helpful & courteous. They went the extra mile to make our stay memorable. They helped us book restaurants, suggest good places to visit etc. a special shout out to Lyly at the front desk. Thank you for everything.

The location of JM Hotel was perfect. It was right in the center to walk to a lot of different restaurants and attractions. The four Customer experience when you walked in when you left was A+. They made you feel at home and cared for. The rooms were a decent size and pretty. I would’ve enjoyed a larger bed, but the twin room was perfect. The atmosphere is really elegant as well. It’s more of an experience overall that they provide. It is a great value for your money and you’ll leave feeling better off than when you arrived. The amenities of the restaurant and bar on the rooftop were perfect as well as the spa. We wish we could’ve stayed longer.

The hotel was very clean, and the staff were incredibly friendly and hospitable. A special thanks to Lyly, who always responded quickly via WhatsApp whenever we had questions. She was extremely helpful throughout our stay. The staff also kindly allowed us to relax in the lobby until our flight on the last day. Thanks to their excellent service, we had a wonderful stay in Hanoi. Highly recommended!