Hilton Moscow Leningradskaya

Check-in staff needs to give better directions Elevators are super small and cramped

Service was outstanding. Historic building. Interesting Hilton

This hotel is right opposite the Metro station which is very easy to use. The staff, food and room were all excellent - this is definitely a 5 star hotel.

I'm quite disappointed with the receptionists in charge during our stay. I have to wait for 20 mins just for check in on 2 Jan around 8 pm. There were only 2 receptionist on duty, one of them is constantly on the line and the other seems to have a difficult customer. The female receptionist on the phone (don't recall her name) finally finished after 20 mins and processed my check in. I asked her to register my visa and she said it will be ready in the morning. She didn't inform where the elevator to the room is. However, the concierge is very attentive and helped us with our bags. The next morning, another receptionist is on duty (Natalya). I asked for my visa registration, she checked and said it will be ready in the afternoon. I informed her I must go to airport at 2 pm. When I returned near 2 pm, there was a long queue at both receptionist desk. I asked Natalya and she said they have not registered my visa. I was very disappointed with this since I mentioned I need to go to airport and she promised it'll be ready in the afternoon. She asked for our passports and it takes almost 30 mins to register our visa. We were almost late for our flight, thanks to the slow service from Hilton. We stayed at 3 US chain hotels during our trip (Holiday Inn, Mercure, Hilton) and Hilton has the worst service here. The hotel is near 2 big railway stations, Kazanskaya & Leningradsky. Kazanskaya exit is best and nearest. Room is clean and comfy but old style. No good food nearby.

Could be closer to red square but it was only a 10 min ride away via a £2 Uber. Room was nice, as was the staff, didn’t have an issue with anything to be honest.

Good hotel, but the hotel staff made the difference, great people

We cancelled a different hotel because it wasn't acceptable. This was a little more expensive but it was very nice and comfortable. Easy Metro ride to anywhere. Windows which open and no smell of cleaning chemicals. Good restaurant. Nice employees. Great mattress.

Excellent facility and staff. Good location.good job with innovation.

Spectacular ritzy semi-kitschy Stalinist skyscraper turned luxury hotel. Convenient for the St. Petersburg-commuting crowd, right next to the station. Only complaint is the bar didn't have the imaginative, trendy cocktails one might expect from a four-star; cocktails (I had invited friends over before we went out) were pricey, limited in scope, and what you'd get anywhere. The bartender was a charmer, though.

The hotel may have once been grand but it has serious shortcomings. It is quite a distance from the centre of the city. It is dated. It's rooms are small. Rooms are noisy from the trains passing by it. Some staff were very helpful but most seemed indifferent to the guests. Rooms lacked basic amenities.