Park Royal Beach Cancun - All Inclusive

convenient to the beach & mall

Our washroom

Nice property all inclusive First off, it's super inclusive, with ramps and wide doorways everywhere, so getting around was a breeze for everyone. The staff? Absolute rock stars-always ready to help, from grabbing a low table for dining to offering braille menus without blinking. The rooms were spacious, with grab bars in the bathroom and a roll-in shower that actually worked well. The beach area had these cool mats for wheelchair access right to the water-genuinely thoughtful. Food options were endless, and kid-friendly menus, and the vibe felt welcoming for all ages and backgrounds.

It was a great experience, The service, dinner and beverages. The hostess Ana and the waiter they treated us well. Thank you.

This hotel was fantastic. The server staff were 100% attentive. The cleaning crew not so much. Our room was fantastic everything was perfect expect for the use bandaid in our room. The pool was over crowded but the beaches were empty. We enjoyed the beach and got one day to swim in the ocean. The next day unfortunately due to Mother Nature seaweed took over and was not swim-able.

The point person for Expedia- Juan Carlos was the most helpful person ever. I felt confident that I could ask him for anything and he would do what it takes to make it happen.

Wonderful service given to us for dinner at The Pescador restaurant. Ana Cota and Jesus were wonderful. Ana helped us with getting reservations at the restaurant. They received us with a great smile and Jesus was such a wonderful waiter. He had a wonderful smile and was very attentive. Make sure you go to this restaurant and request for them to help you out.

Staff were helpful particularly Juan Carlos a concierge who checked upon use regularly throughout the days to ensure we were comfortable and satisfied. His care and communication was encouraging/reassuring as the staff at check in were not very helpful. The restaurants' staffs were amazing. They celebrated our birthdays with us and helped to make us feel special. There was a wide range of food to eat although we are not pork eaters, there were many other options. I also like how the have pop-up stalls outside for a taste of cultural food. The entertainments during the days, water aerobics was good. The fire show was magnificent on Monday night. Great range of gym equipment.

I celebrated my birthday here in April 2025 after recommending this resort to clients a few months earlier, and I’m so glad I came! Pros: Location: Perfect beachfront setting, right across from La Isla Shopping Village with high-end retail and a movie theater. Hospitality: Staff went above and beyond—special thanks to Carlos (my go-to for everything, and he delivered every time!), Helen, Amilio, and the wonderful older gentleman at the Pool Bar who always made my favorite chocolate drink without me even asking. Ambiance: The entire property smells AMAZING, and the grounds are simply beautiful. Amenities: Spacious rooms, family-friendly entertainment, budget-friendly rates, and great resort facilities. Service: Truly personalized and thoughtful—made our stay extra special. Cons: Food: Buffet options were repetitive and not the best quality. Dining overall was underwhelming, and we often ate off-property. However, the private dinner was excellent and the best meal we had all week. Overall, despite the food being a bit of a letdown, the incredible location, gorgeous grounds, and outstanding hospitality have us excited to return. The staff truly made the difference in our experience! (Shots out to the most amazing Concierge ever, Carlos!!!! Along with Helen and Amilio. I wish I could remember the older gentleman's name at the Pool Bar. He kept my chocolate drinks coming daily without asking)

Staff friendliness