Grand Central Hotel Shanghai - Nanjing Road

Расположение - прекрасное. Номера немного уставшие, но большие и комфортные.

Нет такого

Good location with Nanjing Road pedestrian walkway just around the corner.

The flooring around the indoor swimming pool is all marble, which makes the floor very slippery when it is wet!

Our stay at this hotel was ruined by completely unprofessional and inhumane treatment from the staff. Upon check‑in, we were asked to leave a $100 deposit. During our stay, my wife started her period – a normal female physiological process. She accidentally stained one towel slightly. At checkout, a hotel employee inspected the room, pointed to that towel, and claimed we had to pay for “special cleaning”. They demanded over 200 yuan (around $28) – an absurd amount for a regular towel. When we reasonably objected that this is not damage but simply part of normal hotel laundry, the staff refused to return our deposit. The manager backed them up. My wife was brought to tears – this is a very personal and sensitive matter for any woman. Instead of understanding or an apology, we faced pressure, an argument, and the threat of losing our entire deposit. We only got our money back after a long confrontation. By then we were stressed, running out of time, and almost missed our flight. This is not service – it’s outright rudeness and an attempt to profit from an awkward situation. I strongly do not recommend this hotel, especially to couples, women, or anyone who values their dignity and time.

Perfect location

N/A

Absolutely fabulous hotel! Right in the middle of nanjing rd shopping and short walk to the bund. Staff were attentive and happy. The room was presented beautifully and daily cleaning on point. Jasmine Sun on reception made our stay special with her outstanding service and smile. Thanks to all the staff at grand central hotel Shanghai - highly recommend and look forward to returning again