One&Only Royal Mirage

I stayed in this hotel for 1 night and did a deposit of 1000 dhs that suppose to be back in my account 7 days after check out but it did not happend, so I contacted them to ask for my money back but they said that I have to wait 15 days for the bank to do the reimbursement, they always said that they have to transfer me to another department which never was available, they asked me.to wait for a call back or email that never received. After several calls I requested for manager Willie who did the process that should have been done when i checked out to reléase the money, he said to wait again 15 days to get my money back in my account but so far I still not have my money. This Issue has completely messed up the experience and dont know why I still have to deal with this headache after 3 months of staying there. Im totally upset and pissed off

Hospitality is not about tasks or routines. It’s about connection. And Dilki (Asian girl) creates that connection effortlessly. We met Dilki at both Celebrities and the Pool Bar, and honestly, I have never experienced this level of care before. The Pool Bar was very busy, yet she never made us feel rushed or forgotten. Instead, she kindly asked us to wait, kept checking on us, and then surprised us with the most beautiful table — all done calmly, gracefully, and without any pressure. That moment alone showed her true professionalism. As a lady, seeing how hard she works is truly inspiring. Always polite, always smiling, always attentive — even during the busiest hours. She balances two outlets with such confidence and warmth, and it shows how much pride she takes in what she does. This is not just service. This is dedication. This is hospitality at its finest. People may forget the food or the view one day but they will never forget how Dilki made them feel. One of the strongest, kindest, and most genuine team members I’ve ever met. Celebrities and Pool Bar are lucky to have her.

Some people do their job well. Some people do their job with heart. Dilki does it with soul. From the very first hello, she didn’t make us feel like guests walking into a Celebrities restaurant she made us feel like we belonged there. Her warmth wasn’t loud or dramatic; it was gentle, genuine, and deeply comforting. The kind that stays with you long after you leave. There was a quiet magic in the way Dilki served us. No rushing, no pressure just a calm presence, a kind smile, and an unspoken understanding of exactly what we needed. At one point, I caught myself smiling for no reason at all simply because of the energy she brought to the table. What touched me most was how human she felt in a space that can often feel routine. Every small gesture carried meaning. Every interaction felt real. It’s rare to meet someone who turns a normal day into a warm memory without even trying. We came for food. We left with a feeling. And that feeling had Dilki’s name written all over it.

Our stay at the One and Only Residence was exceptional. Our host Syed, made our stay special as nothing was too much trouble. The Residence is very elegant and tranquil. All the staff were very much on point, professional and very attentive. Chilled out luxury.

ijaz is a goood trainer,he gives me helpful exercises and learn a bit of boxing,and amazing gym , good 5 star standard

We had a wonderful stay at One&Only Royal Mirage, but what truly made our experience unforgettable was Dilki at Celebrities Breakfast Restaurant. During our 7-night stay, she greeted us every morning with the same beautiful smile and positive energy. She remembered our tea and coffee preferences, ensured our breakfast was always perfect, and made us feel genuinely cared for. Her special breakfast energy drinks were a daily highlight. We also saw her working at the pool bar the same warmth and enthusiasm never faded. Because of her, breakfast became something we truly looked forward to. We are already planning to return next April, and one of the main reasons is to see Dilki again. She is a true gem and a perfect example of heartfelt hospitality.

Whenever I am in Dubai I always make time for a royal hammam in the One & Only Spa. The service is impeccable and I feel completely rejuvenated after the treatment. Great service and totally authentic hammam experience.

It’s full of grotty people living in dubai on cheap day passes behaving terribly - nabbing all the sun beds at 8am, talking loudly about their Turkish bum lifts on phones, playing iPads on full vol, generally grabby and rude behaviour. Long queues for meals and the tiny gyms full of day pass people too. No longer a luxury hotel it’s a free for all

A great trip and a lovely team of people a big shout out to Shubham for being so attentive and friendly

Visiting this place for the first time. It was incredible starting from the staff showing us around . The food was amazing. We had peach ale and sand dune sunset paired with smoked chicken quesadillas. The menu presentation was nice and not forgetting the attention to detail . Thanks to the amazing staff ( Francine and Albin)for the wonderful experience. Definitely coming back .