ANA InterContinental Tokyo by IHG

Great location. Great helping stuff. Great in room dining food service. Very good and comfortable beds. Great hotel.

Overall a positive experience with an overall good value for money. Modern rooms with decent size for Tokyo standards. Breakfast was good selection wise but a rather hectic and not so well managed experience. Given the size of the hotel, management needs to consider a second breakfast restaurant to manage crowds better.

Second time staying at this property, conveniently located with multiple subway lines within walking distance. There is also a Narita airport limousine right below though frequency is not as high. Booked the Mizu suite which was spacious and very comfortable, though the view this time was not as nice facing the buildings. Bathroom was separated from sink and toilet which was very nice, and used THANN amenities which felt luxurious. Lounge was great as usual and had very good quality of selections. Breakfast at the lobby had finished renovation from the last time I visited, and had many seatings with good spread and also a live noodle station. Staff were warm as usual and very accommodating. Overall a great stay again!

The team, breakfast and rooms.

Nothing!

We arrived at the hotel after being informed that, due to electrical inspection the hotel is closed the day before and can only checkin at 3pm on 9 May. Arriving at 3:15pm in lobby with more than 200 people queuing for checkin. Disaster. As a Diamond member with lounge pass, we went to the club lounge floor. When reaching lift landing area, queue was already there and had difficulties to step in the floor. Families and senior clients were left there, no air con operates, so discomfort, and that was just the beginning of the journey. It took 1hrs 15 minutes to get the key of the room, considering the hotel was closed last night, don’t tell me the room was not available. After 30 minutes we were seated in the lounge sharing a big table with other guests. It took 30 minutes to get an ice latte and a tea! Another 15 minutes for an afternoon tea set. And guests around us, who arrived before us, questioning the service about their treat not received ? Other people queuing, including a lady with canes, the staff didn’t pay attention to her and I went to offer te seat available in front of me. Do you think that the staff could offer her a seat and not me, a guest? I felt so embarrassed and you, so Incompetent!!! We came back for evening cocktail. Wowwww not better… queued for 45 minutes, clients cutting the line and went to sit directly and recognized as regular by the staff. After 20 minutes, a staff came with some refreshments but when reach our turn, the tray was empty and the staff never came back! So just feel like I’m not welcome. When finally got a table, had to wait for a while before being served, canapé area half empty. What an experience. I can’t imagine how breakfast will be tomorrow… Mr Clive Murray, as a General Manager of this property, how do you allow this to happen? It seems that nothing was anticipated, the staff was clearly not enough and not prepared to handle an expected busy Saturday afternoon. Is that the InterContinental hospitality you are providing or do I need to rephrase as InCompetent hospitality leader! I stayed with Holiday Inn Kyoto, Indigo Hakone and Karuizawa, Crown Plaza Hiroshima, and InterContinental Yokohama Pier 8, and they all performed a better hospitality service that what you did. Shame on you!

Widok z pokoju, kosmetyki Byredo, strefa fitness/spa, śniadanie bardzo dobre, kompetentna i profesjonalna obsługa

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