TownePlace Suites by Marriott Miami Airport

It's a hotel located right next to MIA but the shuttle service between MIA and the hotel was not available. Yes, our flight was relatively late, arriving around 10 PM but the airport was still busy.

It is in an excellent location . It is nicely decorated and maintained c. Suites are roomy and comfortable and the staff is amazing!!!

Location

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The reception staff and shuttle drivers were helpful. The pool area was well maintained and a relaxing area to spend time. The breakfast had plenty of variety and the staff kept it replenished. Handy to have bar meals availability too. The room was comfortable and soundproofed to enable a good night's sleep despite the hot being so conveniently close to the airport.

Shuttle service from airport was complimentary and excellent. Complimentary breakfast was very good. Excellent staff.

I paid for my reservation in full through Booking before arriving at the hotel. When I checked in, I informed the front desk that my stay had already been paid for, but I was told I had to pay again. As a result, I was charged a second time for the full cost of my stay. I spoke with Hillary about the issue, and I was told there was nothing the hotel could do and that I would need to contact my bank. I found this extremely frustrating, as the hotel should be able to verify whether a reservation has already been paid. Being charged twice for the same stay caused unnecessary stress and financial inconvenience during my trip. I would strongly recommend that future guests carefully review their charges and receipts to ensure they are not billed more than once. Very disappointed with how this situation was handled.

Ambos buenos

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