Hotel Gajoen Tokyo

We had a wonderful stay at the hotel, the rooms are top notch (steam room was a nice

English-speaking front desk clerk is not very attentive. He ignore us for a while and also didn't explain well enough how free tours are working in the adjacent museum. While breakfast was fine albeit a bit expensive in their Kanade restaurant, dinner and tea service were so-so.

Gajoen Tokyo was an unforgettable experience. The rooms were incredibly spacious and the facilities top-notch. What truly stood out was the exceptional and outstanding customer service – every interaction was warm, attentive, and professional. I also took the hotel tour and was fascinated by its rich heritage, which is beautifully preserved throughout the property. It feels like stepping into a living museum. I will definitely return for a longer stay next time to enjoy even more of what this unique hotel has to offer.

This property was spectacular huge beautiful top-notch service very friendly. Staff would stay here again amazing included breakfast. The only con is I wish they spoke a little bit better English, especially the concierge and it was not walkable to central Tokyo so we had to take the taxi or subway But I would definitely stay here any day very large huge room rooms very clean

Beautiful hotel!

Outstanding service, beautiful hotel, comfortable rooms. We are a family of four that traveled from Seattle and really enjoyed our stay. The rooms were spacious and comfortable, we especially loved the city views and the turn-down service every night. The staff was incredibly friendly and helpful. The buffet breakfast was delicious. We found the location to be convenient and we liked that it was in the city but not in the insanely busy areas like Shinjuku/Shibuya which were a bit overwhelming! We were sad to leave!

I went to this hotel yesterday (20/4/2025), as I had heard about its amazing interior and was curious, as I had been considering it for a future trip to Tokyo with family. After 20 minutes of exploring I decided to have a break with a coffee and cake from their Kanada Terrace Grill. It was empty except for about four tables, so I approached the front desk where the woman quite literally looked me up and down- like very obviously. I was shocked but asked for a table for coffee (as others were doing this too, not just food). She told me it was reservation only- didn’t even ask if i had one! I walked away a little confused, but then as i passed the restaurant I asked a waiter if the cafe was reservation only and he said no! I asked if i could have a table and he took me straight to a great table and I ordered a coffee. Clearly the first staff member had lied and she had decided I was not good enough to go in there! I was smartly dressed in a dress and shirt but what i had on should not have mattered (i later noticed one family were wearing shorts and t-shirt so clearly it wasn’t a dress code issue). Very rude and put me off going back and won’t book a stay there now. Must say other staff were lovely but I have never been made to feel like this in a 5 star hotel before so would not recommend.

We loved everything about this hotel. The hotel staff are amazing from start to finish. We had the Japanese style room which was a joy to stay in, it had a separate sitting room with traditional seating area, the beds were comfortable. The bathroom had a jet bath, shower and sauna. The toilet was totally separate to the bathroom. We had a garden on our balcony. Really recommend this experience. Do the hotel art tour. You see closed off parts of the hotel and the historic art pieces as well as the banquet and wedding ceremony rooms with a fantastic tour guide. Great breakfast with the most variety I've seen in any hotel in Japan. We ate at the cafe and Chinese restaurant, the atmosphere and food was wonderful.