Hotel Via Veneto

This place is a disaster. I was shocked that Expedia had this place listed as a 5 star on their website. Shower didn’t drain causing flooding when showing, room A/C didn’t work. Staff isn’t helpful and incompetent. When asked to move to another room, they kept saying there wasn’t one available when asking about checking out and getting a refund they said that wasn’t an option to receive the refund was the worst hotel stay of my life if I could give zero stars, I would. they don’t even have AC in their lobby.

Location on a prestigious street in a good location. Room was big.

Room was like it hadn’t been used for months. Hadn’t been vacuumed and didn’t have proper amenities in it. Hotel was oddly decorated which is a real shame as it could have been very grand. Staff were polite but odd. Hotel needs general upkeep in rooms and common areas and better management generally. Breakfast was ok- you had to order off the menu and on Sundays they didn’t have the full menu.

The breakfast was very good, day shift staff was great

Location of the hotel, and size of the room and bathroom. Stefania was the only helpful staff member as the other staff members were not helpful and one of them messed up our dinner reservation.

Broken elevator for the entire duration of the stay. Wish we got a heads up ad I was traveling with my elderly mother and stairs are difficult for her. Do not bother & pay for breakfast. Disappointing, couple of fresh juices and a plate of pastries (“breakfast” photo attached)

Room was spacious and we changed from junior suite, which had a view to a dumpster to double deluxe, which had a street view. Bathroom amenities were ok, but not a 5-star hotel standard.

This is not a 5-star hotel! It is rather 3-star rental apartment level, but not a 5-star standard. The place is run down and worn out. Our room door did not have even the door handle. In our delux double, curtains were damaged, armchair broken. There is no restaurant, no lobby bar, no laundry service, no room service, no bottled water in the fridge. There were basically no services and comfort, that a 5-star hotel standard requires. As a guest, I feel ripped off. I’ve travelled a lot, but such a ripp-off I experienced first time. I’ve filed also a complaint to booking.com, but nobody replied, nobody cares. At any cost, do not choose Hotel Via Veneto, you’ll be utterly disappointed.

Friendly staff. Great location.

Staff were very friendly and helpful. Allowed us to change rooms. But the hotel needs maintenance and management action. Issues included: * Broken door handle to enter the room * Air conditioning leaking fluid and noisy in Junior Suite * Chef did not arrive for work one day - so no breakfast (which was paid and included in room fee) * Other days there was no coffee and no bacon despite being on the menu * No bulb in one bedside light * Broken set in hallway guest bathroom.

Friendly staff. Safe area

My room had not been properly cleaned. Toilet in bathroom still had ‘splatters’ from a previous guest. Breakfast was apparently available from 7.30 but was not there as I left at 8 this morning. All a little of fawlty towers!

Nothing

Everything