Hotel Presidente Macau

This hotel has had its day. It is not for the north American. The hotel stinks of mold and smoke. Only 2 floors are none smoking which means it's a smoking hotel. Hookers in the lobby every night. And the rooms are cold. No heat. The only good thing is the location and the view. The beds are worn and need to be replaced. I would not go back. I spent 4 days what a regret. Go pay the extra and stay at the new hotels.

The attitude of the staff and manager in this hotel is appalling. As 3 backpackers we arrived to book a room and were told by the manager that there were no vacancies. We went along the road to a travel agency who then booked us in for a good price. It was 3pm and the manager then still refused us a room until 5pm which for a hotel in Macau is shocking as the normal check in time is 2pm. The room in all fairness was very clean and tidy when we finally got in there. In hotels that we have been in all over Asia when it is time to check out (12pm) you normally receive a phone call or knock at the door to ask if you are staying or checking out. Unfortunately for us we were asleep until 3pm which is when the phone rang demanding that we leave the hotel or we would be taken off the premises as we should have checked out. For a hotel in Macau this was unacceptable behaviour, as when we stayed in the MGM on a previous visit they woke us up with a polite knock on the door as most decent hotels do around the check out time. We were then charged our deposit for the room and ordered to pay another nights fee even though we were not staying that night. The manager was on his way out of the hotel when he approached us off-duty shouting in the lobby that we would never get our deposit back and threatened to phone the police unless we did not pay the nights fee. This was despicable behaviour from a manager of a hotel and we plain right refused to pay the next nights fee due to the incompetence of himself and his staff. When we told him that we would be taking this further he told us that we did not have to pay for the extra night and that he would only take the deposit off us. This was still not good enough but as he was in such a hurry he stormed out of the hotel and was smoking a cigarette outside. We did not get our deposit back We later saw the 'manager' in a club where he told the bouncers to remove us from the premises even though we were just there having a good time and did not go near him. This was when we knew he definitely had it in for us. We hope that nobody goes to this hotel in the future and that the manager is disciplined accordingly. When i e-mailed the hotel about this situation i received no reply, which shows how they treat their guests. If I could give the hotel a zero i would have due to the arrogance and incompetence of the manager.

Location is very good, just a minute walking to Wynn shopping mall you can enjoy the Golden Dragon and Golden Tree rising in the lobby at certain time and at night, you can see the beautiful dancing fountain. This hotel has an own casino but you only need less then 5 min walking to Lisboa Casino, the oldest casino at macau. The room was spacious completed with an orthopedic bed. I love the blanket! You will have your body well at your wake up. Breakfast is so so, the staff can speak english as well.

apart from a few prostitutes patrolling the entrances at dusk location is in heart of casinos

Staff very unfriendly. The breakfast not suitable for anyone except asians. My pillows in the room had stains. Overall a bad experience and would not return back.

my room has a nice view to the Wynn casino hotel and the coast. nice view up on the 21 st floor. however, since it is a smoking floor, the room was smoke filled and the windows were sealed.

near to everywhere

Other than location, just an average hotel. Unfriendly staff, breakfast was pathetic, no choice. No pool, not any facility for guests.

Well, when we checked in, the room given us was a smoking room with queen size bed, however, my request when I made the reservation about 5 months ago was a non smoking room with king size bed. The hotel staff was very friendly and accommodate us to suite level which was nice and next day, they found our room that was non smoking and king size bed. A bad going experience was immediately changed to a good experience by the hotel staff

Nice. Close to big casino like Wynn It is close to massage center