Hotel Presidente Macau

入住21F視野很好（有海景），面向星際、永利，還看得到旅遊塔。交通便利、服務還ok。客房服務-餐點不錯吃份量很大。 設備較舊、隔音不佳、早餐不優、吹風機風量太小。

I went to Macau for a weekend. While the hotel's location is good, that is about it. The bed was comfortable and the bathroom is fine, but the carpet had a large stain on it and the desk was impossibly small to use. There was a definite lack of electrical outlets that were accessible as well. However, those are all moderately minor inconveniences that are not necessarily deal breakers for me. I went to the restaurant and after waiting for about 20 minutes, left. Then I thought I would go to the bar. It didn't look like anyone was working there. The front staff (with one exception, and I wish I could have gotten her name) was very unprofessional. When I would ask for directions or the best way to get to a place, I felt like I was distracting them. The biggest problem I had was the bill. I had paid the bill in advance through a booking site. They insisted on charging me again. Then when I produced from my phone app, proof that I am already being booked for the stay, it was one story after another. I asked to speak to a manager. The person left for a moment came back and said that there was no manager on duty. Then the story was that it would take 2 weeks for my deposit to be refunded. Then it was I was going to be charged. After 20 minutes or so, I directly told them that they can do what they want because I was going to simply have my bank cancel the charges. So now I am still checking my credit card every day to make sure that I am not being double charged by them. It was more aggravation and dealing with incompetence than what was needed. Under no circumstance, will I ever stay at this hotel again.

总体不错，就是WIFI信号较弱

처음에는 많이 실망했는데 나중에 불편함을 얘기하니까 다른 방을 바꿔줬습니다 그 룸은 매우 만족했습니다.

The rooms are tidy and comfortable, it is much better than I expected. Its location is extremely convenient, you can either walk across the Amizade Road from Starworld or walk for just 3-5 minutes from the Lisboa. The hotel staffs are nice.

地區市中心交通方便, 如果冇乜要求的這間酒店還算ok

The overall experience is pretty good. It's in a convenient location near the city centre. The room was clean. However if there were more lights to the room it would be more comfortable.

The hotel location and rooms are OK. However the staff at the front desk are unprofessional, incompetent, impolite and unacceptable. Three months ago, I have reserved a non-smoking Superior Double Room with double bed. Upon at check-in, they have informed me that they have only reserved a standard double, moreover they could only offer me either non-smoking stand room with two single beds or a standard smoking room with double bed. They are so rigid and the service is unacceptable. At the end, I have paid the Superior Room rate but stayed in a Standard Smoking Room with a double bed. They have asked for a deposit of HK$500 in cash, while having dinner at the Chinese restaurant, I have spent around HK$480. The funny thing was that I could not sign the bill even though I was the guest of the hotel. Their explanation was that my deposit is not enough ?! This is ridiculous and unbearable. This hotel doesn't deserve to bear 4 stars.

以前は高級なホテルであったのかもしれません。しかしリフォームなどを施していないようで、かなり汚れや染みが目立ち、陰湿な雰囲気を漂わせているホテルです。 日本人ふくめ外国人にはお勧めしません。一部でホテルの評価が高いのは中国本土の観光客さんからの評価と思います。

マカオ本島に用事があるなら、かなり優先的に選択肢に入れたいホテル。何かと便利な立地条件により、快適に滞在できます。