Hyatt Zilara Cancun - All Inclusive - Adults Only

Great staff, rooms and food. The only drawback in my opinion is the gift shop which is massively overpriced. $ 9 us first a disposable lighter is out of hand. I was hoping to see some monkeys 😁

This hotel has been closed since April 2025….. for renovations ….. Just re opened for business April 2026…. Where do these reviews come from ????? Please explain reviews

1週間いても飽きないと思われるくらい色々なレストランやバー、アクティビティが用意されてる。スタッフの方々のホスピタリティも非常に良く、毎日楽しく過ごすことができた。日本人コンシェルジュの方もいて、たまに電話で困り事を聞いてくれたりしたのが助かった。 記念日や新婚旅行などアニバーサリー系で訪れる場合は事前に伝えておくとたくさんサプライズがある！！本当に嬉しかった！

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After an amazing experience at Hyatt Zilara Cancun, I felt like I had to share an honest review. I’m a big fan of all-inclusive resorts, especially in Cancun and the Riviera Maya, but our stay at Zilara was something else. It was our 10-year anniversary and we were super excited. The team knew about our special occasion and went above and beyond. They upgraded our room for free and surprised us with champagne and chocolate cake in the room. It was the perfect way to kick off the trip. We were surprised to find that almost all the rooms have ocean views. We upgraded to an oceanfront room on a higher floor and the view was just incredible. The room was huge, honestly felt like a suite, and it even had a jacuzzi inside. Super clean, super comfy. There are 7 restaurants and none of them feel like your typical all-inclusive food. There’s Asian fusion, seafood, upscale Mexican, a farm-to-table spot, and a rooftop restaurant with unreal sunset views. Food quality was great across the board. Portions are small but you can keep ordering, and everything tasted fresh. The hotel is located right in the middle of the Hotel Zone, where the beaches are that unreal turquoise color Cancun is famous for. We were lucky and had zero seaweed during our stay. If we wanted to go out to the mall or places like Coco Bongo, we just asked the front desk to call a taxi and within a few minutes one was waiting outside. It’s only about a 5 to 7 minute ride to most of the main spots, so the location felt super convenient without being chaotic. One of the biggest surprises was how quiet the property is. Since all the rooms face the ocean, you don’t get street noise at all. Even with the lively vibe around the pool during the day, the overall atmosphere felt calm and relaxing. At night it was peaceful, and we slept incredibly well every single night. The main pool is an infinity pool with a perfect ocean view. Some parts are chill, others are more lively. They had a foam party over the weekend which was a blast. There are cabanas around the pool that usually cost extra, but the team gave us a discount for our anniversary. Loved every minute there. The service here really stood out. Everyone was professional but relaxed, never pushy. They gave us space but were always around when we needed something. No weird tipping vibes or fake friendliness – just genuine, warm hospitality. We've stayed at a bunch of adults-only resorts around here and nothing else came close. Worth It? This was hands down the best value we’ve ever gotten for a vacation. My sister in law told us to book through Travelingos, a local agency, and I’m so glad we did. They work directly with the hotel and got us way better prices than anything we saw online. Plus, all the little extras we got were thanks to them. Highly recommend checking them out if you're planning a trip to Cancun. Hyatt Zilara was incredible. We’ll definitely be back. Huge thanks to the staff and to Travelingos for making it so special.

First time in Mexico and Cancun. Amazing experience overall. My fiancee and I did the hydrotherapy circuit which involves a couple's massage. We had a nice experience and would highly recommend Bertha Valet (from the spa).

This was the best hotel I have ever stayed in. My husband and I had the most amazing time. We stayed for 1 week and it was an overall wonderful experience from start to finish. The food, restaurants, and coffee shop were my favorite part. Everyone was so attentive and respectful. We also booked a spa day for an extra fee and it was very relaxing. Also, a big shout out to Carlos for capturing beautiful pictures. I loved them. I can’t wait to go back.

Jim at the valet was stellar. He was so kind, polite, professional, and a true breath of fresh air. He was running the valet during our previous stay a couple years ago and is the reason we stayed at the hotel again. We will continue to stay at the Hyatt downtown because of JIM! Tell him thank you for us. Treat him well. He’s the kind of person that elevates an entire establishment.

Hands down the best all-inclusive resort we have been to. Food was amazing, resort was very clean, staff were friendly and helpful. The entertainment crew was the best we’ve ever experienced, especially Hector, he truly made our vacation. Would highly recommend!

Staff is so incredible at this resort. Every person employed seems to be there to make each guests experience amazing. Smaller resort with the attention from the staff as if you are the only persons there. Food is a solid 3 out of 5. We were here when it was Secrets Capri and the food was amazing. Beach bar is pizza and no more Cevichi bar. Capri Grill Italian was good. Hotel did pop up lunch and dinner options including a Brazilian night but would have preferred more local Mexican food and fresh salsa.