Hyatt Zilara Cancun - All Inclusive - Adults Only

This is a very clean renewal hotel—an excellent place for adults to relax and unwind. The food is also delicious, and the staff are friendly. On the other hand, if you are looking for flashy entertainment, I do not think this place would be a good fit. As for the season, it was already quite hot when I visited in May.

We had a wonderful stay at the Hyatt Zilara for our babymoon. Having just reopened from a remodel, the resort's ambience was stunning and incredibly welcoming. Our dining highlight was Pier 12, which became our favorite spot. The combination of a great meal and a beautiful ocean view was unbeatable. The service across the resort was top-notch, but extra recognition goes to Cinthia, Baldemar, Juan, Alfredo, Rosa, Genny, and Ricardo for making our stay so memorable. We would love to return here for another adults-only vacation in the future!

Hyatt Zilara Cancun is so amazing! Been here a few times but this is our first time back since the renovation. The rooms and amenities are so beautiful. Everything is brand new with a contemporary look. The hospitality is beyond excellence as always. Kudo to the service crews. They do an amazing job. We will be back!

Hotel has been fully renovated with the same great service as before. Property is on the smaller side which means great service. Amenities are spectacular. Added a new Italian restaurant which is fabulous. If you’re looking for a very nice property without all the big property issues, I’d highly recommend the Zilara.

Elias at the buffet was a true gentleman

Our stay at Hyatt Zilara Cancun completely surpassed every expectation we had for an all-inclusive resort. From the service to the food, the spa, and the attention to detail, this was truly one of the best vacation experiences we’ve had. I especially want to recognize several team members who made our stay unforgettable. First, Daniel from concierge services was absolutely outstanding. We changed our requests several times throughout our stay, and he always helped us with patience, professionalism, and a genuine smile on his face. He never made us feel like we were asking for too much. He is honestly one of the main reasons we would return to this resort. Hyatt Zilara is lucky to have him. Saul was also amazing over the phone before and during our stay. He accommodated our requests as best as possible and was incredibly patient and helpful throughout the process. Excellent customer service. A special thank you as well to Eduardo, the General Manager. He personally came to greet us, and when we had a very minor issue, it was resolved immediately and professionally. His leadership clearly reflects on the entire team. You can tell this resort is very well managed. Enrique the manager on duty was another standout. Extremely accommodating, patient, and kind. We truly appreciated him. Now for the restaurants… every single one was delicious. At Oleo, Hector, the captain, gave us one of the best dining experiences we’ve had. His recommendations for food and wine pairings were excellent, and he genuinely knows how to create a great guest experience. As wine lovers, we especially appreciated Rafael, the sommelier. He was incredibly knowledgeable, taught us new things about wine, and provided exceptional service. We loved talking with him. At Silu, the food and sushi rolls were so good that we came back again during our stay. Victor was an excellent server, and Emilio, the captain and sommelier, was warm, welcoming, knowledgeable, and incredibly attentive. Every morning at Pier 12, Ricardo took amazing care of us during breakfast. Outstanding service every single day, wonderful recommendations, and always so friendly. The spa experience was also incredible. Guadalupe and Lilian gave my husband and me amazing massages. Elizabeth guided us through hydrotherapy and was wonderful. Pablo at the spa front desk provided exceptional customer service from the moment we arrived. I also want to recognize Rosa in the spa locker room. I have an issue with my arm and was struggling to put my hair up. Without me even asking, she kindly offered to help me with my ponytail and even offered to comb my hair. That level of kindness and attentiveness truly touched me and says so much about the quality of service at this resort. Lastly, huge thank you to Moises, Mauri, and Rolando at the beach area. They were attentive, friendly, and made our beach days so enjoyable. We arrived with moderate expectations because, honestly, all-inclusive resorts can sometimes be hit or miss, but Hyatt Zilara Cancun exceeded everything we imagined. The level of hospitality from every department was remarkable. Thank you for making our vacation so special. We cannot wait to come back.

Everything is top notch. The food is excellent. It’s so fresh and delicious. The service is also incredible. The pool bar guys are great, especially Abi and Eduardo. Rosa and Juan at Pier 12 are also awesome. And Sandi in activities does the best pool Zumba workout (it’s not as easy as it looks)! Love the pool activities and only wish they had more pool workouts instead of just 2 times a week. The whole trip was so wonderful and I’ll definitely be back!

What an amazing experience! We’ve been to this hotel several times and have always loved it, but this is our first time back after the gut renovation. The facilities were beautiful, the food was excellent, and the service was outstanding. Special thanks to Luis, Branden, Rossa, and Abi for making our trip extra special! We’ll be back soon!

We decided to celebrate our 25 years together and 16 years of marriage at this beautiful resort, since we did our 24 at the punta Cana last year and from the moment we arrived, we were amazed. The first thing you see is the stunning pool and the beautiful blue beach — absolutely breathtaking. We were welcomed with such kindness, and throughout our stay everyone treated us so well a weekend wasn’t enough. Our room was beautiful with incredible ocean view, and we loved that all the rooms face the gorgeous beach. The room was cleaned every day, and we especially appreciated the nightly turndown service with fresh towels and all the works. What truly made this trip unforgettable was the staff. Like OMG. My wife went before the Reno two years ago for her B-Day and she wanted me to come along. Every restaurant helped celebrate our anniversary and made us feel so special. (Miguel) at the buffet restaurant made me fresh tacos when they weren’t on that days menu when I requested them. (Alessio) would go out of his way to bring me coffee with almond milk from the coffee shop to the buffet restaurant. (Orlando) by the pool and beach always made amazing non-alcoholic drinks for me and was incredibly attentive and friendly something that meant a lot. Our man between my wife and I made us feel especially cared for, and we feel terrible for forgetting his name because he truly went above and beyond for us. He made sure we felt celebrated, brought us a cake for each celebration. One for our 25 year anniversary and my wife’s birthday, gave my wife a beautiful rose, surprised us with a fire show celebration. He made us feel important, welcomed, and genuinely celebrated. If you guys can do anything for getting me his name. (I’m wearing the blue shirt and my wife the shirt with roses) he has made our last day to remember. Also checkout the little special night bar with singer they have that you need a reservation for. It is to die for. They make the best drinks and the singer in there an awesome. Broadway! We will do this every year. Thank you to the entire team for creating such beautiful memories for us in Mexico. This was more than just a vacation — it was an experience we will never forget.”

Our stay: May 2-9, 2026 (arrived on day 2 of the grand re-opening) Before I get into feedback on the resort, we would like to celebrate the staff that helped make our experience so great: * Sandy - If anyone deserves a promotion and a bed on-site, it’s Sandy. She seemed to be everywhere, all day long. From beach runs in the morning to sports bar events at night, she was there. I loved how she helped rally people up to play volleyball (which I played every day), led all of the activities around the pool and beach, balancing the right amount of fun without being too much. I can’t remember her colleague’s name (maybe Gonzalo?) but he was a great sport and addition to her too. * Danira - The person that made it feel like she was waiting on us to arrive at the beach or pool every day. Danira is very personable and understanding manager, and shows her commitment to guests through her work every day. She was great with accommodating requests to move our reserved cabanas due to construction noise or preference changes, helping with ordering food, receiving feedback on new rules, and helping make our pool and beach time an enjoyable and relaxing experience. * Daniel (Concierge) - We worked with Daniel to reserve cabanas ahead of time and restaurants while we were there. Each interaction with him felt personal and genuine and I think he is a great fit for his role. I hope he finds ways to showcase his skills and care for his work in other ways across the resort. * Daniel Angulo - Daniel was a pleasure to work with and has an obvious passion for creating a speakeasy environment that is more original than anything I’ve seen back home. He was intentional about the invitation, the vibe, and atmosphere in the room. I appreciate his commitment and sticking to what creates a unique experience for guests despite the pressure he may get from some that don’t appreciate the prohibition era vibes. * Rodrigo - As he knows, leaders come last. Rodrigo has a passion for creating an environment that people enjoy and want to come back to, which is shown in his work product. His care and attention to the choices for entertainment, events, and DJs was much appreciated and I enjoyed talking to him (almost every day) to express how much we loved the pool and sunset DJs. This is something that makes us want to come back again this year. To keep the feedback constructive and end on the positives, I’ll start with what could have gone better: * No more ordering food at the pool without the top tier cabana: This was by far my biggest pain point as surrounding luxury resorts do it. You also can’t take food to-go from any restaurant anymore, only from the buffet. I understand some can’t hold their liquor and riff raff likes to make messes but I think that’s where people should be cut off or asked to leave. At a resort with kids, this would make sense, but we chose an adults-only resort for a reason. I’d like to see these rules relaxed so the more mature guests, like everyone we saw over our 7 day stay, can enjoy munchies like guacamole nachos in the cabana that they paid for. * Water pressure and temperature in the rooms: The temperature and pressure are both sporadic at times, resulting in scorched sunburns, trial and error to get it back to the desired temperature, and waiting for a workable pressure in the shower. * Energy preservation in the room is a little too aggressive: The lights and A/C both turn off if one person leaves the room. It also turns off the A/C at night if it doesn’t detect motion. This can be annoying as humidity can quickly get to 90%+, turning the room and the bed into what feels like a steam room. * Too pushy with upgrades at dinner: We were offered to buy a premium beverage at nearly every restaurant for dinner, which I don’t mind cause I am occasionally interested in something special. What I felt was a problem was one particular dinner where the restaurant manager and our waiter both asked us to review the premium beverage menu on an iPad, not once, but a total of 4 times. There should be limits placed on staff for the number of times they can attempt to sell an upgrade to a table. This was annoying to deal with over and over, after already explaining why we didn’t want wine or champagne that night. * Forgotten birthday on the last day of our trip: We stayed for 7 days and I personally mentioned my wife’s birthday to 3 different resort managers so we could have a small cake brought out and sing happy birthday to her. I’m not sure if this was a communication failure or what happened, but despite me dropping two hints to the waiter, it never happened. This resulted in my wife being very disappointed and us having to make plans to make up for it when we got home. While this may seem like a lengthy list, we shared a lot of details in hopes that this feedback will be actioned on and create a better experience for guests that follow our stay. Now, to get into the things that make us want to go back: * Sunset DJ: The solo DJs (which were both females) were amazing. They played chill EDM type music, which was a great vibe on the patio by the pool and helped set the mood for a relaxing evening. * Personable interactions: Bartenders who don’t even ask for your room number for a drink remember your name somehow. I even worked out a recipe for a spicy margarita on the first day and they remembered it all week. * The new room renovations: I didn’t see one part of the resort that wasn’t renovated. The lobby now has big fans to keep air moving during evening shows. The rooms got a much needed upgrade and we really liked how spacious they feel now too. * The beach bathrooms got the renovation they needed: If you’ve visited before the grand renovations, the beach bathrooms left a lot to be desired. They are now modern, well lit, and air conditioned. This was very needed and is every bit worth calling out. * The Spa and Salon: We had a couples massage a couple of days after we arrived, which was an amazing experience. My wife also unexpectedly needed a hair appointment and loved the work that they did, even with a last minute request. * Gifts and decorations for our anniversary: They went above and beyond to help us celebrate our anniversary on this trip by gifting us some champagne, a written anniversary card, and decorating our door to remind us how special it is every time we walked into our room. * The refreshed restaurants: Every restaurant got a nice renovation and new menus. While we do miss the old menu at Pier 12 (aka Punta Vista), the new menu is still great for a snack or lunch with a beachfront view. We tried every included restaurant and were not disappointed. One did stand out apart from the others, which I will give it’s own mention below. * The new Italian restaurant: This restaurant was by far our favorite. We went there 3 times over the week that we stayed and every visit built on top of the last. Everything from the appetizers to the atmosphere was great and we hope that this sparks some ideas for other restaurant ideas. * The new Bokeh bar: We loved this, as well as the singers that did a great job matching the vibe. To avoid spoiling the surprise on this one, I encourage you to ask about it and get a reservation! Overall, we had a great experience aside from some grand re-opening and communication hiccups. This place is special for us and we look forward to coming back soon!