Hotel Indigo Venice - Sant'Elena by IHG

We are regulars at Hotel Indigo around the World. This was not up to their usual standard. 1. Welcome was poor. Reception staff at check in ignored us for a minute as were busy talking to each other. 2, Room was ready early which was welcome 3. Room was dark with poor lighting. Four downlighters and a couple of wall lights that made it very gloomy. 4. No coffee machine, just cheap instant sachets. Quite a shock really. 5. No ironing board or iron in the room. 6. Bed was crammed into a tight space meaning there was hardly any room down either side. Pillows were tired and thin. 7. No decent shower, basically a bath with a handheld head fastened to the wall. 8. Breakfast was okay but lacking in a decent fruit selection and nothing was freshly cooked. Overall, we weren’t overly impressed and won’t be returning.

Sehr schönes Hotel in einer ruhigen Gegend, das Personal ist nett und hilfsbereit. Der Garden lädt zum Verweilen ein. Beim nächsten Aufenthalt in Venedig werden wir das Hotel wieder nehmen.

This is a lovely hotel situated in the quiet, calm area of Sant'Elena. It is very close to the Biennale Gardens and is about 100m from the last vaporetto stop on the main part of Venice. The walk along the shore to Saint Mark's Square, about 2 km away, is really beautiful. The hotel is very clean. The bed, including the pillows, was very comfortable. The buffet breakfast had a range of hot and cold choices. Breakfast and evening meals could be taken either inside or in the enclosed garden. The staff were efficient and very friendly. If you are seeking a calm place to stay in Venice, I would have no hesitation recommending this hotel and I hope to return to it again, myself.

I can't think of anything negative that would prevent me returning to this hotel.

Zimmer und Personal super Lage für uns perfekt

- Kaffee - bei unserem Aufenthalt war das Frühstückspersonal überlastet - generell mögen wir Eierspeisen lieber frisch zubereitet - Auffüllen ist verbesserungsbedürftig

Location, spacious rooms

Cleanliness, food, staff not all pleasant