Hotel Alexandra

We recently returned from our stay at this lovely hotel in Rome and couldnt fault it. The staff were all really friendly, helpful in recommending good restaurants, were always smiling and greating us with a warm welcome. We didnt have breakfast so I cant comment on that. We had a room on the 5th floor over looking the street which was lovely, the room was a really good size, bathroom was huge, shower was powerful and always hot, room was really clean. Cleaners came in everyday. The location of this hotel is also a huge bonus and I would definitely recommend staying here! We really enjoyed our stay and hope to return. Thank you so much to all at the Hotel Alexandra.

We were pleased with the hotel but our stay was marred at the beginning by the lift being out of order. It took 5 days to get it repaired. We were not charged for breakfast as a result, and were offered a room on the the 3rd floor. But we had booked a room on the 5th floor in order to have a terrace so decided to stay put. The 5 flights of steps we had to walk up were the equivalent of 8 UK flights. Fortunately there was a porter to carry our bags, but it did mean we used our room less than we would otherwise have done.

Updated rooms and bathrooms. Great location. Staff was over the top. Helped with some tours we had booked online and were having trouble getting our tickets by email. They called the company for us and got the issue resolved. Has them email the vouchers to the hotel, then printed for us. Also have good directions.

I would definitely stay here again. It’s a simple hotel with everything you need. Quiet and safe. It’s clean. Everything is walking distance. Great location.

While the staff's service was great, it was upsetting that the elevator was down our entire stay and that we were on the top floor. Of course, this made us feel obligated to tip the staff to assist with our heavy luggage. If the elevator were not down, we would have been able to manage our own luggage. In addition, while it seemed they had gone to our room to clean up, it looked like they reused the towels we had used. This made it feel slightly unsanitary.

Giada had great customer service, accomodating and helpful

Elevator was broken before arrival. Was not informed of this. We weren’t offered a refund or other accommodations, in fact we were “upgraded” to the second highest floor. This was for 4 days and three nights without a working elevator. Paying almost 400 euros per night to walk up and down 4 flights of steep stairs is a little ridiculous.

Great location.

We absolutely loved our visit to hotel Alexandra. There are so many options to eat and walk around. We would love to stay there again

Hotel was nice and clean and staff was very friendly and helpful. Only issue we had was we asked for a couple of extra pillows and they didn’t have them… kind weird that a hotel doesn’t have a few extra pillows… So overall they get an 8 out of 10.