Hotel Alexandra

The hotel has a perfect location and the staff is wonderful. This is a small boutique property that’s family owned and operated. Although it’s very clean it could benefit from more attention to detail in things like floor polishing and overall care of the public areas. My room was beautiful with a small balcony overlooking Via Veneto I really feel like a little more care to the shine of the beautiful marble and iron railings as well as the vintage woodwork. Overall very satisfied with this hotel and even the breakfast was wonderful every day!

We were really let down by our experience with Hotel Alexandra. Our consistent experience was that they promised a lot but the delivery was very disappointing. 1. We requested a car to pick us up at the rail station. Their ad showed a really nice luxury limo. I didn't expect to actually get that, but the smoke-filled mini-van that we got was way on the other end of the scale. The driver didn't come inside to meet us so we kept calling the hotel to try and understand where he was parked. Turned out he wasn't parked. He kept circling. It was just a really disappointing experience for what was a pretty hefty fee. A taxi would have been much cheaper and much easier. 2. When we arrived, they were confused we weren't a group of four. Not sure how they determined this as we specifically had e-mailed with them and told them there were two of us. This confusion led to: 3. We had booked a nice suite, but got a room that was devoid of furniture except for three beds (for four people, it seems) and a few uncomfortable table chairs. There was a lot of room, but it was not a nice place to stay. It looked like an attic that they'd had someone's nephew try and convert into a room. It did have a very spacious balcony, but the view was just of rooftops (we had some wonderful city views at other hotels in Naples and Venice). 4. Worst of all, the hotel room clearly had some water damage from the bathroom (see attached pictures). This led to a musty odor that really bothered us. We asked about moving to a smaller room and were told they had nothing. My wife tried asking again on our second day and was told they didn't understand the request the first time. They still said they had nothing to move us to. 5. When we mentioned the problems at check out, the desk clerk got very defensive and said it wasn't her fault and that she tried to tell others, but no one would listen to her. All in all, we paid a lot of money for a luxury experience and received a very disappointing experience in every direction. Would not recommend staying here. While the location is excellent and the lobby is very nice, nothing else ended up being a good experience. Please look elsewhere for a quality hotel stay in Rome.

This is a grand old hotel in a smart part of Rome. I thought the staff very pleasant and helpful and enjoyed my stay. Showers can take a little while to run hot, but after a few minutes they come good! All in all, an enjoyable stay.

Very good customer service provided by all staff members. Very helpful and friendly.

Perfect location in the beautiful Via Veneto, a safe area. Near to different attractions, shopping, transportation, and restaurants. But the hotel needs some love. The bathtub curtain is a joke; I am pretty sure they can install a regular one without spending much money; the carpets look dirty. The hotel is beautiful, as is the furniture, but the closets are smelly. They need a renovation, painting the walls would be amazing. As I said, the hotel is beautiful. It just needs some love, and for the price, they should do it.

The service was great. Breakfast was great. The beds could use some updating for comfort, but overall very happy we chose this place.

Excellent location in this Rome neighborhood.

Only thing I did not like was “Stairs” with my luggage!

Great hotel. We will be recommend to all our friends.

The staff was so nice and helpful. Room was nice and clean Breakfast was all so nice with a nice Variety.