One&Only Royal Mirage

We had a lovely stay at the Royal Mirage on a half board package. On the second to last night they decided to charge us for the plain, still water and coffee we had with our meal. This was the first time this happened. They’ve been giving us free water all week, our room is FULL of bottles of water. If we had known of this utterly bizarre policy, we would have taken the water (that they gave us) from our room, to dinner, and then gone back to our room to have a free coffee out of the Nespresso machine they also provide (for free) on our balcony. It seems to me that having water and coffee with a meal is a perfectly normal thing to do in a high end hotel like the Royal Mirage and for this to be considered a ‘chargeable extra’ is simply one of the most incredibly cheap things I have ever seen a five star hotel do! It’s very definitely not the money, it’s the principle. Not impressed.

The One and Only Royal Mirage is a great hotel that was really made fantastic by the staff. We spent 10 days half board in the the palace in a Manzil room. Every single restaurant was extremely careful with my wife's allergies and the food was lovely. All the staff that helped us were really lovely but we would like to particularly call out the following people who went above and beyond. First is Khaoula who organised a surprise sunset picnic for my wife and I to recreate one of our first dates, as well as giving my wife a lovely leaving gift (I have never experienced someone so thoughtful at a hotel before). Second is our Manzil host Kasuni who helped us with reservations, booking boats, lending us her tram cards and organising a tea making session. Finally Abinav and Varunan at the Manzil afternoon tea, who made sandwiches specifically for my wife's allergies and were absolutely lovely.

Amazing hotel with outstanding service!! All the staff were simply incredible. Fantastic choice of restaurants. Perfectly located.

One of the best spas I’ve been to. Facilities are great and services too especially the hammam. Recommended for sure!

I had a fantastic breakfast at one&only royal mirage hotel. Where they have two outstanding restaurants Olives and celebrities. The food was amazing. the staff was very nice, once you go in , you find the staff are welcoming and cheerful specially an outstanding hostess named Olia who noticed that I wasn’t satisfied staying indoor as i love to take my breakfast with greenery views so she checked and managed to find a table for me outdoors and the experience was more than perfect. I definitely recommend this place for chic breakfast with varieties of cuisines in an open buffet concept with great views and serene mornings. Besides the tremendous location and the quality of food , personally for me the staff professionalism is one of the most important things in any restaurant. Having examples like Olia is a big plus. Keep up the great work ! You nailed it. As well, Breakfast is good value for money for a five star hotel .

Peaceful and good service, a must place to go, myanmar staff is very friendly and others are also very respectful.

Excellent hotel with great location and service from all staff. Restaurants sampled were all very good with excellent quality of food snd service. Great pool at The Palace

Excellent hotel. Clean and spacious rooms and facilities. Quality great tasting food. Amazing helpful staff. Stayed for a wedding, highly recommended.

The Residence is part of the One & Only Royal Mirage hotel in Dubai and provided us with four perfect, luxurious days with beach access, friendly professional service, and fantastic food.

Just had an amazing 16 nights at The Royal Mirage, this is our second visit, this hotel is very special. The hotel is beautiful, low rise, traditional Arabic design set in beautiful gardens, a real oasis from busy Dubai. We stayed in The Palace, stunning pool and beach area with loads of sun beds, an abundance of water and towels. The food at The Esplanade was fantastic with wonderful service. Simba on the beach was a real delight and was constantly checking in on us. Our room was great, incredibly spacious, lots of storage & nice products. We were looked after amazingly well by housekeeping, always on hand and often returned to the room to find gifts, beautiful flowers, wine & sweet treats. We had breakfast in Celebrities, a nice touch to have a restaurant with a 12+ age restriction, always a very peaceful experience. A huge selection on offer but A La Carte too, wonderful service. All the restaurants in the hotel are lovely but we particularly loved Beach Bar & Grill, a beautiful restaurant with an amazing outside seating area. Service & food very special. Amal our host is a lovely, kind gentleman, always willing & available to assist. The Royal Mirage is truly a fantastic hotel, with brilliant facilities & staff who excel in everything they do. Unfortunately I’ve given a 4 star review due to issues which are totally out of the hands of the hotel but nevertheless very impactful. There is an awful lot of noise all around. There is building going all around the hotel which is continuous 24/7. There is also loud music that comes from The Five Hotel most afternoons. But worse than all of that are the weekends, numerous party boats moor up by the beach and play horrendously loud music. One day it was so unbearable we left the beach at 3 in the afternoon to get some peace & quiet, not exactly a relaxing experience. I did make a complaint and the hotel came back to me straight away to apologise, they try their best to deal with it, ie getting the coastguard to monitor, but still a problem. It’s a real shame because it has tarnished the stay but totally accept the hotel is in a impossible situation. Without that, hands down it would be 5*