Regency Miami Airport by Sonesta

I originally posted to indicate my brief trip was nice and to give my Uber Driver 5 stars before finding out weeks after my stay I was sent a picture of a Starbucks cup indicating I left it in a Uber ride they provided (no date shown). This is a LIE!! I asked them to pull the cameras to review and they declined. I informed the manager Carlos that the young lady at the front desk who called the ride could verify I only had luggage, but that was denied. They don't have a Starbucks in the hotel and I was on the way to my cruise port that had plenty of food. Where did I get the Starbucks? The driver wanted 5 stars, I didn't book the trip so I gave the stars through my hotel review, but to falsely accuse me and wrongly charge me. I can only conclude that the hotel and driver are in on this to scam innocent people. I am beyond disappointed in this experience.

I had a wonderful experience during my brief visit at the Regency Miami! The front desk staff was friendly and professional and went above and beyond to make sure everything was perfect. My Uber driver was also exceptional — truly one of the best I’ve had. Both the hotel and the driver definitely deserve 5 stars!

Last time i flew out to Miami Airport, they were remodeling and i know what floor i need to catch hotel shuttles. Staff every kind and answered my questions.

Shower no hot water

For one night stay I have no complain at all everything was great, transportation, convenient and friendly options of restaurants

Front desk staff was very rude

Excelent

Hotel is nice. The rooms are nice. Shuttle was good. The first check in ladies were really good. They held our bags because we arrived early. When we came back later to check in the guy at the front desk was rude and not very nice or helpful. He’s been the only part we didn’t like. There is a supposed $20 fee that if not Liston on hotel.com that they will try and charge you when you check in. It’s fo the shuttle, internet, pool, and hotel services such as the business centre. It was not listed anywhere so sounds like a scam. Probably trying to keep their price down so people book and then surprise when they check in. They should just be honest at the beginning.

Airport shuttle is a plus, clean and safe place to stay near airport, only the shower was not as good as expected.

We stayed for four nights due to a travel mishap. We had several issues with our stay. 1. Our room was not cleaned on several days. When it was they did a nice job. 2. Front desk was not friendly and didn’t understand basic English. I tried to request two plastic forks and they ignored me. 3. No microwave anywhere. I’ve stayed at literally hundreds of hotels as I travel frequently for work and never have seen this. 4. Room temperature was either freezing or burning hot. There’s no way the thermostat was working. 5. Water temperature was also either freezing or scalding. Several occasions I couldn’t take a shower that was more that slightly above tap temperature. 6. They charge for parking. 7. The “gym” had a single treadmill which didn’t work and broken peloton. The dumbbells didn’t have common sizes like matching 25lbs. 8. They advertise a hot tub but there isn’t one. 9. They charge you to use the pool. I’m a very low maintenance traveler but this was easily the worst stay I’ve experienced.