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7.4 / 10 Guest Rating

Hotel y Museo Casa Turquesa

Boulevard Kukulcan Km. 13.5, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX

Hotel y Museo Casa Turquesa - main view

About the Property

Luxurious Amenities
Indulge in an outdoor pool with a terrace view and enjoy complimentary Wi-Fi. Experience top-notch service with concierge assistance and wedding services.

Dining Experience
Savor international cuisine at El Mirador overlooking a charming garden. Treat yourself to room service and relax with a drink at the bar or poolside bar.

Comfortable Stay
Feel at home in air-conditioned rooms with flat-screen TVs and rainfall showers. Benefit from amenities like room service, blackout curtains, and in-room safes.

Experience luxury at its finest at Casa Turquesa - Near Luxury Avenue Shopping Mall. Book now for an unforgettable stay.

Facilities & Amenities

Front entrance ramp
Free WiFi
Terrace
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Golfing nearby
Breakfast available (surcharge)
Library

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is recommended for transportation to and from this property. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Two Bedroom Ocean View with Pool - Photo 1
Two Bedroom Ocean View with Pool - Photo 2
Two Bedroom Ocean View with Pool - Photo 3
Two Bedroom Ocean View with Pool - Photo 4
Two Bedroom Ocean View with Pool - Photo 5
Two Bedroom Ocean View with Pool - Photo 6
Two Bedroom Ocean View with Pool - Photo 7
Two Bedroom Ocean View with Pool - Photo 8
Two Bedroom Ocean View with Pool - Photo 9
Two Bedroom Ocean View with Pool - Photo 10
Two Bedroom Ocean View with Pool - Photo 11
Two Bedroom Ocean View with Pool - Photo 12
Two Bedroom Ocean View with Pool - Photo 13
Two Bedroom Ocean View with Pool - Photo 14
Two Bedroom Ocean View with Pool - Photo 15
Two Bedroom Ocean View with Pool - Photo 16
Two Bedroom Ocean View with Pool - Photo 17
Two Bedroom Ocean View with Pool - Photo 18
Two Bedroom Ocean View with Pool - Photo 19
Two Bedroom Ocean View with Pool - Photo 20
Two Bedroom Ocean View with Pool - Photo 21
Two Bedroom Ocean View with Pool - Photo 22
Two Bedroom Ocean View with Pool - Photo 23
Two Bedroom Ocean View with Pool - Photo 24
Two Bedroom Ocean View with Pool - Photo 25
Two Bedroom Ocean View with Pool - Photo 26
Two Bedroom Ocean View with Pool - Photo 27
Two Bedroom Ocean View with Pool - Photo 28
Two Bedroom Ocean View with Pool - Photo 29
Two Bedroom Ocean View with Pool - Photo 30
Two Bedroom Ocean View with Pool - Photo 31
Two Bedroom Ocean View with Pool - Photo 32
Two Bedroom Ocean View with Pool - Photo 33
1/33

Two Bedroom Ocean View with Pool

2 Queen BedsOverlooking the oceanLayout - 2 bedrooms, living room, and sitting areaRelax - Private pool; in-room massage availableInternet - Free WiFi 25+ Mbps Entertainment - 42-inch HDTV with satellite channelsFood & Drink - Kitchen with microwave Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 5
2 Queen Bed (150-160 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

Two Bedroom Ocean View with Pool

Non-refundable
Room Only
20% OFF$344.47

$275.58

Includes taxes & fees

Two Bedroom Ocean View with Pool

Non-refundable
Breakfast Included
20% OFF$393.03

$314.42

Includes taxes & fees
King Room with Garden View and Balcony - Photo 1
King Room with Garden View and Balcony - Photo 2
King Room with Garden View and Balcony - Photo 3
King Room with Garden View and Balcony - Photo 4
King Room with Garden View and Balcony - Photo 5
1/5

King Room with Garden View and Balcony

2 Queen BedsOverlooking the gardenLayout - Bedroom Internet - Free WiFi 25+ Mbps Entertainment - 42-inch HDTV with satellite channelsFood & Drink - Room serviceSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) available on requestComfort - Air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) available, toothbrush and toothpaste not availableNon-Smoking

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room with Garden View and Balcony

Non-refundable
Room Only
20% OFF$127.29

$101.83

Includes taxes & fees

King Room with Garden View and Balcony

Non-refundable
Breakfast Included
20% OFF$163.43

$130.74

Includes taxes & fees
Two Bedroom Ocean View - Photo 1
Two Bedroom Ocean View - Photo 2
Two Bedroom Ocean View - Photo 3
Two Bedroom Ocean View - Photo 4
Two Bedroom Ocean View - Photo 5
Two Bedroom Ocean View - Photo 6
Two Bedroom Ocean View - Photo 7
Two Bedroom Ocean View - Photo 8
Two Bedroom Ocean View - Photo 9
Two Bedroom Ocean View - Photo 10
Two Bedroom Ocean View - Photo 11
Two Bedroom Ocean View - Photo 12
Two Bedroom Ocean View - Photo 13
Two Bedroom Ocean View - Photo 14
Two Bedroom Ocean View - Photo 15
Two Bedroom Ocean View - Photo 16
Two Bedroom Ocean View - Photo 17
Two Bedroom Ocean View - Photo 18
1/18

Two Bedroom Ocean View

1 Queen Bed and 2 King BedsOverlooking the oceanLayout - 2 bedrooms and living roomInternet - Free WiFi 25+ Mbps Entertainment - 42-inch HDTV with satellite channelsFood & Drink - Room serviceSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request); cribs (free) available on requestComfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-Smoking

Sleeps 8
1 Queen Bed (150-160 cm wide)
2 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

Two Bedroom Ocean View

Non-refundable
Room Only
20% OFF$256.85

$205.48

Includes taxes & fees

Two Bedroom Ocean View

Non-refundable
Breakfast Included
20% OFF$300.38

$240.3

Includes taxes & fees
Double Bed Ocean View - Photo 1
Double Bed Ocean View - Photo 2
1/2

Double Bed Ocean View

1 Queen BedOverlooking the gardenLayout - Bedroom Internet - Free WiFi 25+ Mbps Entertainment - 42-inch HDTV with satellite channelsFood & Drink - Room serviceSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 3
1 Queen Bed (150-160 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

Double Bed Ocean View

Non-refundable
Room Only
20% OFF$172.23

$137.78

Includes taxes & fees

Double Bed Ocean View

Non-refundable
Breakfast Included
20% OFF$210.93

$168.74

Includes taxes & fees
King Bed Ocean View - Photo 1
King Bed Ocean View - Photo 2
King Bed Ocean View - Photo 3
King Bed Ocean View - Photo 4
King Bed Ocean View - Photo 5
King Bed Ocean View - Photo 6
King Bed Ocean View - Photo 7
1/7

King Bed Ocean View

2 Queen BedsOverlooking the oceanLayout - Bedroom Relax - In-room massage availableInternet - Free WiFi 25+ Mbps Entertainment - 42-inch HDTV with satellite channelsFood & Drink - Room serviceSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Bed Ocean View

Non-refundable
Room Only
20% OFF$142.24

$113.79

Includes taxes & fees

King Bed Ocean View

Non-refundable
Breakfast Included
20% OFF$179.24

$143.39

Includes taxes & fees

Guest Reviews

7.4
Very Good117 verified reviews
AI Summary

Guests highly rate the repeat customer and frequently praise the highly recommended.

Categories

Cleanliness7.5
Service8.0
Location8.1
Room Quality7.5
Amenities7.0
Value for Money6.5
Food and Beverage6.5
Overall Experience8.0

Select topics to read reviews

R
REPORTESmxMX
Verified booking
couple
Standard Room
Stayed in Jun 25, 2026

"Muy buena ubicación y atención"

9.0

La ubicación y la atención del personal El internet no es bueno y eso me parece importante señalar Las instalaciones están limpias pero deterioradas.

Helpful?
T
TomášczCZ
Verified booking
couple
Standard Room
Stayed in Jun 22, 2026

"Excellent"

8.0

Přístup personálu, lokalita a pohodlí bylo super.

Jediné co kazilo dojem z ubytování byla určitá opotřebovanost vybavení. Koupelna, balkon.

Helpful?
L
LebruncaCA
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"L’hôtel est beau, malgré tout nous avons passer un agréable séjour, mais ça ne vaut pas le prix."

7.0

La localisation était top, la chambre est belle et grande pareil pour la salle de bain. La piscine est belle.

Lors de notre arrivée, nous avons dû payer le pré payement + cher que prévu. Suite à ça ils nous ont « upgrated » et je pense juste qu’ils nous ont fait payer cet chambre la. La barrière de la langue ne nous a pas aidé. Lorsque nous avons voulu voir notre chambre de base ils nous ont dit qu’elle est plus disponible puis, 5 minutes après nous ont montré une qui était déjà occupé… tout ça pour qu’on finisse par accepter. Dès le premier soir nous avons vu un cafard dans la salle de bain. Puis nous n’avons pas le choix de payer des frais pour la femme de ménage même si nous ne voulions pas qu’elle passe tout les jours.

Helpful?
S
StefanosgrGR
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"Good"

6.0
Helpful?
S
SophiefrFR
Verified booking
couple
Standard Room
Stayed in Jun 9, 2026

"Good"

6.0

La decoration de l hotel incroyable avec toutes ses oeuvres d art. Son emplacement merveilleux Hotel de taille raisonnable ce n est pas un gros complexe Taille des chambres parfaite

On devait avoir un grand lit double on s est retrouvé avec 2 lits séparés sans possibilité de les regrouper, un changement de chambre a ete proposé mais avec une vue inexistante. On devait etre en rez de chaussé on etait au 1er étage donc chambre non conforme a la réservation. Hotel quasi vide donc pas de restaurant, pas de parasols, peu de personnel. On nous a dit que ce n était pas la haute saison c est pour cela.

Helpful?
P
PabloesES
Verified booking
extended_group
Standard Room
Stayed in Jun 5, 2026

"Si no fuera por el personal, estaría mejor."

3.0

Las vistas desde la habitación.

El personal, sumamente groseros. Sobre todo la chica de la recepción.

Helpful?
D
Dora EliamxMX
Verified booking
extended_group
Standard Room
Stayed in Jun 5, 2026

"Me sentí como en casa."

10.0

El ambiente tranquilo y la decoración interior del hotel muy agradable. El servicio atento y afable. El área de la alberca y la playa limpia y segura. Me quedaron ganas de regresar.muy recomendable!

Helpful?
J
JosecoCO
Verified booking
couple
Standard Room
Stayed in May 25, 2026

"Restaurante Limitado"

7.0

Las áreas comunes

Que el restaurante atiende tiempo limitado y no hay cómo Cenar. Las Almohadas muy incómodas

Helpful?
O
OscarmxMX
Verified booking
solo_traveller
Standard Room
Stayed in May 23, 2026

"Exceptional"

10.0
Helpful?
C
CatalincaCA
Verified booking
couple
Standard Room
Stayed in May 21, 2026

"Great stay!"

10.0

Fantastic hotel with huge potential, great customer service!

The facilities need some renovation that could propel it to a high end hotel.

Helpful?