TROVE Johor Bahru

I was greeted by Sasa at check in, process was quick. I booked a standard room turned out to be spacious. This stay was without breakfast. Looking forward to return and try the restaurant. Overall it was pleasant stay

I am deeply disappointed with the hotel's lack of integrity and poor response after I lost my digital watch during my stay. Immediately after checking out, I realised my watch was missing. It took me only about two hours from checkout to arriving at the airport to notice it was no longer on my wrist. I did not go anywhere else during that time, and I am absolutely certain that I left the watch in my room. I made every possible effort to contact the hotel – I sent emails, made phone calls, and sent text messages. Despite my persistence, it took three full days for the hotel to finally respond. When I did receive an answer, both the Lost & Found team and the management simply told me that they could not find my watch. What disappointed me the most was the hotel's lack of integrity and urgency. Instead of taking immediate action or providing a clear and respectful explanation, I was left waiting for days with no proper follow-up. As a guest, I expect a hotel of this standard to act promptly and transparently when it comes to a guest's lost personal property. I truly hope the hotel improves its lost-and-found procedures and takes guest concerns more seriously in the future.

"I had my retirement ceremony at Trove Hotel on April 4, 2026. I would like to inform that my event ended perfectly... thank you to Trove Hotel, especially Puan Julie, for helping me a lot and providing the best service. I was very satisfied with the beautifully decorated hall, delicious food, and good service... thank you Puan Julie. A beautiful memory at Trove Hotel... Sincerely, Cik Lan." 😊

A wonderful stay with exceptional service throughout. Special thanks to Vincent for the outstanding hospitality and attentiveness. Overall, a truly pleasant stay with warm hospitality. Highly recommended and would gladly return again.

Location was good.food breakfast was nice and variety..staff friendly Specially who handle the cashier very welcoming person.have beautiful smile

“I would like to sincerely thank the hotel manager Miss Julie for being incredibly helpful during our event. From the planning stage to the actual day, She was very responsive, attentive, and professional. Miss Julis allways make sure everything ran smoothly and went above and beyond to accommodate our requests, which made a huge difference in the success of our event. Her attention to detail and willingness to assist gave us great peace of mind. Overall, we had a wonderful experience, and I truly appreciate the excellent service. Highly recommended!”

I would like to express our heartfelt appreciation for the outstanding service provided from Ms Julie Tan and team for our recent event - Majlis Iftar Perdana Amal Hidayah Centre Foundation Johor . Your professionalism, dedication, and attention to detail truly made a difference and did not go unnoticed. Thank you for going beyond to ensure everything was handled with excellence. It is always a pleasure working with a team that values quality and customer satisfaction. Alhamdulillah, event went well. Keep up the amazing work! ✨❤️

We had an event on 15 March with Hidayah Foundation Centre at Trove Hotel, and the service we received was truly excellent. Ms. Julie Tan (SSM) was outstanding in every aspect. Her professionalism, hospitality, and attention to detail made the entire event run very smoothly. We are very grateful to have had her handle our event. Without her support and coordination, our event would not have been possible. Her dedication, along with the teamwork from her team, truly made a difference. Thank you very much to Ms. Julie Tan and her team for the tip-top service. We will definitely return to Trove Hotel whenever we have future events.

Testimonial for Ms. Julie, Senior Sales Manager – TROVE Hotel Johor Bahru Our group of 500 students stayed at TROVE Hotel Johor Bahru from 9–12 March, and the entire experience was exceptionally smooth thanks to Ms. Julie, the Senior Sales Manager who handled our stay. Her professionalism and dedication were outstanding. She consistently went above and beyond to ensure every requirement was met—even before we asked. With her experience, commitment, and attention to detail, our entire event ran perfectly without a single hiccup. We also faced unexpected challenges, such as misplaced items including a passport and an iPad. Ms. Julie immediately took action, managed to locate the missing items, and kept them securely for us until they were returned. This level of responsibility and care truly reflects her exceptional service. I strongly recommend Ms. Julie for handling any event or group booking. She always goes the extra mile, and our stay would not have been as successful without her.

Our group stay at Trove hotel jb during march 2026. We all very happy with their services. Hotel staff all are very friendly and nice. Exspecially, we need to say a big thank you to Ms Julie Tan (senior sales manager) is a very good working partner. She is very experience, helpful and very friendly.