Haven Riviera Cancun - All Inclusive - Adults Only

Property is beautiful. And staff is friendly. Dinning is very good

Beautiful time we had

Couples teaort

The room was always spotless, which we appreciated, but the mosquito problem was quite bothersome. The staff, with the exception of Sandra at the buffet, often seemed disengaged and unfriendly. The waiters at the Mexican restaurant and Olivia were particularly dismissive, which made us feel unwelcome. Though this didn’t spoil our vacation, a warmer attitude from staff would improve the experience. The food was underwhelming. The breakfast buffet felt repetitive, and lunch and dinner options there were even less appealing. The restaurants served average dishes, but the service was quick, which we appreciated. It was surprising that food couldn’t be ordered poolside—a first for us at any resort. Lunch at the grill seemed dry, and many guests didn’t finish their meals. The beachside spot offered only burgers, fries, and hot dogs, which were unappetizing. Facilities also fell short. The elevators were often dirty, making us hesitant to touch buttons. Roof leaks during rain created hazards. On a positive note, each room had a handy cubby for room service items. The second pool was quiet and relaxing, though only two pools are available for non-Serenity guests. A staff member cleaned sunglasses at the main pool, a lovely touch we wished extended to the quieter pool. The café’s offerings, especially the ice cream, were consistently enjoyable. Overall, while some amenities were nice, improvements in staff friendliness, food quality, and maintenance would enhance the stay.

Everything was great the service guys up front were the most....the cleaning of room was great too...BUT BUT the restaurant Agua Bendita was a no ....the sit down was great the waiter was rushing us to order so we ordered asap...food came bad presentation...i asked for A1 sauce waiter never brought it my steak got cold asked another waiter for sauce and he brought ASAP...although A1 sauce didnt help. food and appetizers were horrible just horrible. The presentation is nothing like what it is online honestly think restaurant needs to be switched out to save the hotels reputation. Other than that everything was great from arrival to check in to check the ppl were just great!!!

All staff ,and Severs at the buffet and bars were beyond good and friendly.

Safe, great service, nice staff.

I love the place so much. I went for my birthday. Everybody was happy. They were good people to be around.

Fabulous hotel and property, would highly recommend. The setting was lovely, pools were great and not crowded, staff was doing their best with the seagrass on the beach but the pools more than made up for it. The food was excellent, lots of options. We upgraded to Serenity which was worth every penny. The staff were all so happy and helpful, but the best was Nacho, our group butler who was unbelievably helpful and really made our experience so much more special. Thank you Nacho, and all the team!

Would highly recommen