P.C. Boutique H. Napoli Centro by ClaPa Group Dislocated Hospitality

Hidden cost changing address of hotel after taking taxi to address on itinerary. Hotel deposit £200.00 before you can be given room details, still not yet refunded. wasted an entire day going backwards and forward trying to sort out accommodation which we paid for and was given the address of, them telling us they have the right to change accommodation information. We had to pay for another taxi to get to different accommodation, it was so distressing and scary, as it was night time before we got sorted out.

The room you “booked” is not what you get. You get instructions on what to do. Once you do the instructions and go to your accommodation there is a separate sign and QR code that says this is the wrong place, you have to go somewhere else to get your actual instructions. It’s a bit of a scam/ game. I met other people who were at the reception (Turkish guy who I helped translate what was going on) who said the same thing but there was nothing any of us could do about it. There’s a cleaning fee they also charge you in cash only because they don’t want record of it (separate of the tourist/ hotel tax). They say it’s a combination of both. Worst part is Expedia knows of this and the agent on live chat told me Expedia can’t do anything about this scam. I took some videos and photos of how dirty and bad this place is but Expedia doesn’t seem to care either. There are other reviews saying the same thing as this too upon further review. If Expedia cared they would have done something about this already. Avoid this place at all costs.

Richiesti 200€ aggiuntivi al ceck in come caparra, dalle recensioni raccontano che non vengono mai restituiti.

Adress in the ad is not the same as the hotel, dirty room and service that seemed like they wanted to argue. Still haven’t gotten back my deposit after 14 days, havent heard from them. Will never book here again

Convenient to get to Serranto and Amalfi coast. Did not like the attitude at the reception

It was a disaster. There was no hotel. Just an office where they wanted 300€ more. Flag. They only took cash. This is for a previously paid in full hotel room. They would not disclose where the hotel was until you paid. There is no telling where i would have been sent. Probably a dump hostel instead of the 3☆ hotel I paid for. It was almost 21:00, in the slums of Napoli, I had luggage and no where to go. Back to the train station to Caserta. A beautiful place. That whole affair was a scam. Stay clear, I was not the only one. There were several of us in that boat. Scam.

Entfernt euch von dieser Unterkunft.

The room was spacious and clean to a high standard. The balcony was very pleasant- very wide and sunny with a good view over the harbour and surrounding area.

If you can, go to another hotel chain and not Clapa Group. They advertise a beautiful hotel with a sea view, we booked and found out later, on arrival, that we were given another room of lesser quality and with no sea view. On Booking they don't mention anything, but on arrival at the hotel where they concentrate the check-in of the various hotels in the hotel group, they charge 200 euros as a deposit and say they'll return it in 15 to 30 working days, which I think is a scandal, and we're forced to accept it or they won't give us the password to access the room we've already paid for, as well as charging city taxes, they also charge cleaning fees, even if it turns out, as it did in our case, that the toilet seat had faeces left on it from previous customers. The reception is in a different location to the group's hotels. They don't escort people to their rooms, they receive people coldly and without sympathy, as if it were a serial check-in. If you don't look it up yourself on the internet, you're not given enough information about the location of the hotel, which, moreover, is not the one we booked. The check-in process is complicated, it involves scanning a QR code and checking in online, as well as making payments and paying a deposit never seen before in a hotel, then you have to look for the hotel and make sure you don't lose the paper with the access codes to the hotel building and the hotel room. I wouldn't go there if I'd known the conditions beforehand.

DO NOT BOOK THIS ACCOMMODATION!!!! The staff are horrible, the actual location is nowhere near where it is listed on the map, they want a€200 deposit which I’ve seen people struggle to get back, on top of this over €100 in other fees, they only accepted cash and did not give me proof of payment, the rooms are disgusting, not at all what is listed. I came here on a solo trip and was ripped off and the staff are in on it to take as much money from you as possible!!! They were horrible horrible horrible and I woke up early one morning to find my door was OPEN! Very unsafe area and staff do not care.