Fairmont Quasar Istanbul Hotel

The Positives * Property & Rooms: The hotel is relatively new. Rooms are beautifully designed, offer great views, and smell pleasant. * In-Room Technology: Rooms feature high-quality TVs that allow guests to play their own content—a convenient amenity that is surprisingly rare even in high-end luxury hotels. * Staff Service: The front-of-house staff is polite, helpful, and speaks English reasonably well. *View from the outdoor pool is beautiful Areas for Improvement 1. Facility Misrepresentation & Pool Issues * Outdoor Pool Closure: The primary reason for booking this hotel was the outdoor pool. Despite emailing 24 hours prior to arrival and receiving explicit confirmation that it would be open, when visiting the pool I was informed that swimming is not allowed due to "maintenance" for the duration of my stay. No actual maintenance work was visible. Had they answered my question correctly just the day before arrival, I would have booked another hotel. I find it unlikely that the pool just so happened to close exactly on the day of my arrival, more likely the staff member who responded to my email did not care to check if the pool is open before responding. * Indoor Pool Temperature: The indoor pool area is visually appealing, but the water temperature was falsely advertised. While the entry sign stated 28 degrees Celsius, the water was very cold and poorly heated—an issue noted by multiple guests in online reviews. * Service Recovery: To their credit, management arranged complimentary transport to the Raffles hotel to use their outdoor pool. However, due to Istanbul rush hour traffic, the 5-minute return trip took 40 minutes, which disrupted our schedule. 2. Housekeeping & Internal Communication * Detail Cleaning: While the rooms appeared clean on the surface, there is a lack of attention to detail. Visible areas are clean, but hidden corners and spaces behind the curtains showed accumulated dust. * Department Coordination: Internal communication between reception and housekeeping is inefficient. We requested room cleaning upon leaving the hotel for three hours. When we returned, the room had not been touched, and the housekeeper only arrived to clean once we were back in the room, making the timing inconvenient.

Шикарный вид, свежие номера, отличные расходники (гигиенические наборы, халаты). Вежливый и приветливый персонал, всегда готовы помочь и принести все, что необходимо. В целом, все отлично

Хотелось бы чуть большего разнообразия еды и выключенного в стоимость мини-бара за такую цену. Также не хватило нормальной входной группы для пешеходов.

Personalen på hotellet var väldigt vänliga och hjälpsamma. De fräsch hotel samt frukosten 10 poäng.

Hotellet låg i ett trafikerad område.

None

No staff, no water where in the pool, AC broken and the down grade us to small suite. It been a bad experience and do NOT recommend for any

I really like this Hotel and it is my go to place when I need to stay in Istanbul, the rooms have a good size, with a nice view, the gym is one of the best gyms you can find in a hotel, the food is great and the stuff is amazing. In my last stay I even preferred to make day trips to other areas in Turkey just to come back to this hotel.