Holiday Inn Express Kuala Lumpur City Centre by IHG

The location was great, right in the heart of KLCC, the room was spotless, welcoming, and comfortable, and the complimentary breakfast had a lot of options.

The front desk staff seemed annoyed at my late, 22:30, check-in. No welcoming smiles, just a blank stare and then leading with “Do you have a reservation?” was a definite turnoff on the experience. Also, how can you work at a major hotel chain in KLCC and not know where to get food that late at night… with that same annoying attitude as if to say you didn’t pay for my advice so I’m not going to offer it. I was annoyed my flight took 13 hours instead of the original 5 it was supposed to be, but I still showed up smiling and asking questions that the front desk attendant should have been asking me. I probably would NOT stay here again based solely on how I was treated at check-in.

The breakfast was great with varieties for anyone who looks a good buffet breakfast , this is the place to stay , the room was comfortable though they're small and the hotel is the main road .

The size of the standard rooms

Clean ; excellent friendly staff ; great breakfast

Perhaps have someone help with the luggage upon Arrival

Nothing

Tiny rooms compared to its high price,arrogant staff not helpful at all ,bad breakfast not international cusine ,worst thing in kuala is holiday inn

Services

Room bit small

Rooms Small, but , again ample

The high bump while entering the bath room. It is VERY risky Faulty design. Then again It is my perspective