Three Rivers Casino Resort

I wrote a letter to one of the casinos hostesses stating the obvious that the hostesses job is to keep the gamblers happy, and to keep them coming back, and staying as long as possible. That they hire mostly young attractive women to do that. I mean that's totally obvious that this is true. The woman I wrote it to turned my letter into security, and even though I've lost tens of thousands of dollars at 3 rivers they kicked me out from going there for 2 years. I've apologized numerous times, that does no good. The security director doesn't care. Someone tell me I am wrong about what I said? Excluding me for saying this is ludicrous. I want to comeback, but these people are not forgiving at all! I was coming in 2 to 3 times a week for years of time.

Suoer nice valet. Casino set up nicely. Much nicer then Ko Kwel. Security people helpful in getting a wheelchair for my husband when he started feeling unwell.

My husband and I love this casino. Staff extremely friendly, rooms clean and comfortable. Food choices so so, can't complain as they are usually free with our offers.

Hotel front desk customer service did a great job. Was greeted kindly by Joshua (originally from PA). Asked about the painted sea lion. While he did not have the answer to my question, he directed me to Tracy in the gift shop, just steps away. She knew what I was looking for and walked me right to the art piece (part of the Dancing Sea Lions exhibit). As I left, Joshua caught up to me and offered me the flyer about the exhibit. He went above and beyond to ensure I had a great experience. What wonderful employees!!!! A giant thank you to Joshua and to Tracy! You two made my day!!!!! Nice work, Three Rivers Casino and Resort. You have found, hired, and trained these two employees who do an excellent job representing your brand!!!

Used to be my favorite Indian Casino in Oregon. I'm not sure what has happened. My last several stays over the last 2-3 years have not been good. The gaming part of the 'resort' is not worth it. Tight, tight. I used to at least win enough to play on. Not anymore. The food quality has gone way down, even in the steak house. I woke up sometime in the middle of the night with a loud vibration coming from the ceiling ( I was on the 3rd floor). I love visiting Florence but I cant see staying here anymore. Not worth it ( so sad).

This is for the casino not the hotel. We have noticed lots of nice buildings being built as the customer satisfaction elements have decreased. The smoking area is horribly dirty with full ashtrays and spilled ashes on the machines. Who is cleaning this? The last trip the Maple Bars were half the size but cost the same. Really? That is saving you a bunch of money? You seem to be sacrificing the customers enjoyment to save pennies. We won't be buying the pastries again. Anymore the slots have become tight and the experience is not fun.

When we first checked in they applied onto our credit card a $50.00 fee, and said our credit card would be credited back when we check out. Said it takes upto 7-business days. Never received the credit to our credit card. We are seniors, just two us, and absolutely no damage to the room. One night stay. After 12-days still no -$50.00 credit onto our card. I called back three times, spoke to supervisor twice, who checked with Audit people. Another Manager was to also look into it, still nothing. My thinking is that since we did not gamble this time, maybe it may be another way to bring in Casino revenue.

All in all not bad, I was here waiting for my permanent place to park my travel trailer. However I do wish that and Rv place that has a hotel also would band the use of generators, if they need all that get a room or stay home. It is disruptive to the environment and the rest of us would like to enjoy the outdoors experience without the sound of an obnoxious generator. I am recently widowed and I was there for 8 days without water/sewer hookup no electric hookup and I made out just fine. If you need all that stuff for your comfort like I said before get a room or stay home.

Very nice casino but bartenders need some training. We like to visit casinos so checked this one out while in the area. Very clean property with a good game selection. My husband sat at the bar near the entrance for about 10 minutes and the girl never even acknowledged him (and he was playing the Keno machine). He finally gave up and left. I went to the other bar (Blue something?) and sat at the bar and waited about 5 minutes. Not a word- there were 2 employees behind the bar chatting but neither ever came over. We eventually returned to the other bar and the same young lady finally asked if we wanted something. Disappointing service but then there was a shift change and the next woman was a bit better and more attentive.

I’ll make this short. The young man at RV check in told me it was $30 per night whether you hook up to power or not (if you play and earn 50 points, they say you will get your money back- we’ll see). Then he tried to put me in a short site though my truck and trailer are 40 feet. He refused a longer site. A second man came out and began arguing with me. I told him my truck would get pinned in once another RV arrived. He clearly had no idea what he was doing. Finally, we parked in the middle of the lot without power. I won’t come back and won’t gamble there again.