Palmira Business Club

Clean!!

Very modern and clean. Comfortable beds. Helpful staff. Highly recommended.

Приезжали на несколько дней на операцию, поэтому искали отель поближе к клинике. В целом Пальмира неплохая, чекин-чекаут быстрый, завтрак отличный, персонал в целом тоже. Людей немного, тихо. Заказывали обед в номер - все быстро и вкусно. Из минусов - в номере люкс было холодно, т.к. он большой по размеру, окна частично на реку и от нее прилично дует сквозь рамы. Сообщили на ресепшене об этом, думали может не умеем пользоваться кондиционером и нам покажут как настроить его на тепло. Пришел техник и оказалось, что летом поставить на обогрев просто невозможно, так что мерзли. Также в номере совершенно ужасные подушки из комковатого синтепона, мартрасы тоже оставляют желать лучшего. И еще один минус - подсветка фасада здания со стороны реки не позволяет сделать в комнате полную темноту, как не закрывай шторы. Для меня это было актуально, т.к. была операция на глаза, после которой хотелось полной темноты. Большинство, скорее всего, так напрягать это не будет. Также не предложили бонусы, как владельцу Gold аккаунта - ни депозит, ни поздний выезд, а выпрашивать я не люблю.

Excelente hotel, un staff maravilloso. Solo recuerden pedir el comprobante de que se hospedaron allí antes de ir a otro hotel, si no será un problema hacer check in en otra parte.

Все неплохо. Завтра очень вкусный и разнообразный: была даже малосольная семга. Матрасы удобные, окна большие. Не понравилось чистота номера: ковролин в зоне кухни в липких пятнах, которые прилипали к ногам (Номер 1320) Температура в хамаме очень высокая (точно выше 50 положенных градусов) В номере только 1 халат. Да, можно попросить, но я не хочу тратить свое время на запросы и ждать пока мне его принесут. В лаунж баре обслуживание очень долгое. Молочный коктейль ждали 50 минут, а алкогольный 30 минут.

My name is Eduardo Aldea, I stayed at Palmira business club hotel in Moscow, since the 21.04.2021 till 24.04.2021. the situation is the following, the day 22.04.2021 around 9:20 pm I was talking on a business meeting, in a foreign language (Spanish) in the hall of the hotel, always procuring to be respectful with the volume of my voice, because for me is really important to respect and foment the respect among people in common areas, suddenly 2 drunk persons, also guests of the hotel, started with verbal aggressions and insults towards me, the administration and the security guards of the hotel where no more than 10 to 15 meters far from me and they didn’t do anything to avoid the situation going on, even when I asked them from the distance help with the situation. Followed to that I needed to stand up and go directly to ask to the receptionist to please help me with the people who was yelling and insulting me, the only thing that I can think about this situation is that they treat me on that way because of my foreigner status, so basically, I was discriminated. What shocks me more is that whenever I address the manager of the hotel to put a complain about the situation, I was told that the my complain was practically unacceptable, because they are not responsible about the communication between the guests, so, practically, anybody can come, yell to me, insult me, or whatever and the hotel will not anything, under my understanding.

My name is Eduardo Aldea, I’m staying at Palmira business club hotel in Moscow, since the 21.04.2021. the situation is the following, yesterday 22.04.2021 around 9:20 pm I was talking on a business meeting, in a foreign language (Spanish) in the hall of the hotel, always procuring to be respectful with the volume of my voice, because for me is really important to respect and foment the respect among people in common areas, suddenly 2 drunk persons, also guests of the hotel, started with verbal aggressions and insults towards me, the administration and the security guards of the hotel where no more than 10 to 15 meters far from me and they didn’t do anything to avoid the situation going on, even when I asked them from the distance help with the situation. Followed to that I needed to stand up and go directly to ask to the receptionist to please help me with the people who was yelling and insulting me, the only thing that I can think about this situation is that they treat me on that way because of my foreigner status, so basically, I was discriminated. What shocks me more is that whenever I address the manager of the hotel to put a complain about the situation, I was told that the my complain was practically unacceptable, because they are not responsible about the communication between the guests, so, practically, anybody can come, yell to me, insult me, or whatever and the hotel will not anything, under my understanding, the hotel is in a position in which the discrimination towards foreigner persons is supported by the management team, this is really sad for me I can’t believe such kind of answer from the hotel. I repeat that, in this particular case, as I’m foreigner, and all the situation started by that, I felt discriminated, and I also feel that this hotel is promoting the discrimination towards foreigner guests, due to the lack of professionalism of the management and security team of the hotel. Also I feel discriminated because I’m sure that they will not treat me in the same way if it would be me, as foreigner, the one who yell and insult a Russian guest of the hotel.

Потрясающий отель. Замечательный СПА. Просторные и большие номера. Удобная кровать. Вкусная кухня. Отличный персонал. Всё супер.

Beautiful spacious rooms, comfortable beds, great quality linens, wonderful restaurant and spa.

This is our go to accommodation in Moscow. We love this place!