Ascott Macau

Great location across from MGM Macau and within walking distance to Wynn. Really friendly staff. Spacious, elegant and clean Executive Suite. There were a couple of minor problems in the room - such as a difficult to close bedroom door in the suite, and a kitchen without a single kitchen towel.

Great location, clean and tidy. Breakfast fantastic.

one of the worst traveling experience. Several facts: 1. we arrived at the hotel 4:00pm, but were told the room yet available. We got the room at 6:00pm. 2. the A/C is very noisy, much affecting our sleeping. 3. the quilt is smelly, making us unable to sleep. 4. But badly, I found an opened condom plastic pack under basin.

Amazing room , beautiful swimming pool. Breakfast is ok

We had a one-bedroom apartment suite on the 7th floor which had the following amenities: - Self-contained kitchen (which we didn't make use of) - Washer/dryer: one of the reasons that we booked this apartment hotel, it's convenient - Good, separate aircond for bedroom & living area - Good view of the streets below (could see MGM across the street) - Great bathroom with separate bath tub & shower - it also had a TV in the tub area The gym was very spacious but not many exercising equipment. This was more than adequate for our needs though. Good indoor & outdoor pools. Good buffet breakfast with a wide variety There's no shuttle bus provided by the hotel but about 2 blocks away, there's a shuttle bus service in front of the StarWorld hotel This was a family friendly hotel and we will make use of in the future

The overall experience was good. Their suites were clean and spacious. However, on our check-in date, the key card system of the hotel was in a mess. We get into problem in activate their elevators and room door. It was quite troublesome to ask their staffs to help whenever we encountered the problem, although their staffs’ attitude was pleasing. Anyway, it indicated that their computer system was not very reliable. In addition, their WIFI signal was not strong and it’s connection had some intermittent issue.

Good quality hotel, great location, and friendly staff! Will be coming back!

The staff is very nice but not the management. After I have a neutral survey in Expedia, the manager email me a high bureaucratic response. They should more attentive to details such as preparing the suite for the number of guest instead of lack of one whole set of everything. Blanket has to come with cover or sheet. Response has to be courtesy not staff. Pardon, I am not a lecturer. Avoid the management!!!

Big and beautiful room. Perfect for couples and families

There was no shampoo conditioner in the room. I got it on the phone. There was a little dust in the kitchen or bathroom. The fruit of the breakfast was various and delicious.