Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel. The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger. Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered. The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer. If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.

Very Grand hotel

Beautiful views from the property and room.

Their service and foods were excellent. More than 5 stars!

Very high quality

Awesome Tokyo hotel, great food, great service! I will book this again next time and recommend it to my friends!

Really enjoyed our stay service was excellent

Fantastic room and service.

スタッフの方の対応がスマートでよかったです。ただ、チェックインの時に何組か重なってしまいラウンジの外で特に指示もなく待たされたのが残念でした。

Such an elegant hotel with amazing staff and great service. The rooms and hotel are designed so professionally which catches your eyes on the first look.