Home2 Suites by Hilton Florence, SC

I love this hotel. The Staff is what make it 5 star. They are so professional with their guest. But most of all they are KIND! I feel welcomed every time I stay here. Each staff member says hello from the front desk to the maintenance crew. No matter the time of day or night I’ve been greeted with a smile and a welcome. It’s the small things that make me smile when I enter my room, like a welcome letter to a piece of chocolate. Or the temperature set appropriately for the weather outside. No matter my question they are willing to help find my answer. The employees seem to really enjoy each other and that shows in the dedication they have for their job. Most of all thank you it isn’t said near enough

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Clean and spacious room.

At check-in a heavy set lady with dyed blonde hair kept telling me my card was not working. I told her in was prepaid. Then she said oh well run your card for $10.00 incidentals. At 11:30pm I received an outside call from her confederate attempting to get my card credit card number but did not know my name despite repeated requests. I put two and two together and filed a complaint with FCSO. If she is on duty be extra careful

Nice quick overnight on long distance trip

The front desk lady who checked me in was very nice. Unfortunately, the breakfast was not as expected. There were waffles and juice. No knives to cut bagels or cream cheese, no eggs or bacon, and on our last day, no forks, to go coffee cups, and many other standard expectations. The excuse given was that they didn't get their delivery. Also, no bottled water the whole time we were there.

We stay frequently with our dogs and find it to be the best in Florence.

Location, Quiet, Nice area

Excellent customer service but old property. Not as good as other home2 hotels.

The bed was terrible, you could feel every movement, the breakfast at the hotel was not well maintained the food that was available was fine but you had to wait or ask for waffle mix, sausage, coffee, plates, utensils. There appeared to be only 1 person staffing on a weekend morning. The pool was freezing. Maintained of the suite but bathroom was poor, appears no cleaning under the handle of the shower so it was stained and dirty, the towels in the room had a large hole in it and behind the door was missing and was not with in the room so assuming they had removed it previously. We have stayed with this brand before and expected much better then was recieved.