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8.4 / 10 Guest Rating

Melia Casa Maya Cancun All Inclusive

Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500, Cancun, MX

Melia Casa Maya Cancun All Inclusive - main view

About the Property

Welcome to Melia Casa Maya Cancun All Inclusive, your perfect getaway in paradise!

Recreational Oasis
Dive into relaxation with two outdoor swimming pools and a complimentary water park. Whether you're lounging by the poolside bar or exploring exciting recreational activities, every moment here is filled with fun.

Gourmet Dining
Savor local culinary delights at Merkado, one of our four exceptional restaurants. With multiple bars and lounges, including a refreshing poolside bar, your dining experience will be both delicious and memorable.

Comfort and Connectivity
Unwind in one of our 260 well-appointed guestrooms, featuring flat-screen televisions and minibars. Stay connected with complimentary Wi-Fi, while enjoying daily housekeeping and various convenient amenities.

Experience the ultimate all-inclusive escape at Melia Casa Maya Cancun, where adventure and relaxation unite. Book now to secure your beachfront paradise!

Facilities & Amenities

Boat tours nearby
Parasailing nearby
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 8:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is not required for transportation to and from this property. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent248 verified reviews
AI Summary

Guests highly rate the kids water park and frequently praise the friendly staff.

Categories

Cleanliness7.8
Service9.3
Location9.3
Room Quality8.3
Amenities8.8
Value for Money8.2
Food and Beverage6.8
Overall Experience8.8

Select topics to read reviews

X
XimenacoCO
Verified booking
family_with_children
Standard Room
Stayed in Jul 4, 2026

"Sencillo, ok"

7.0

Super cerca a los parques que vistamos

No realizan aseo durante la estancia.

Helpful?
F
FigueroausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jul 3, 2026

"Good"

5.0

Me gustó que estaba muy limpios los cuartos. No puedo decir nada la comida, porque no comí ahí, pero los cuartos muy limpios y muy cómodos

Lo que no me gustó carrente un yate. Ahí en el resorts. Me dijeron todo muy bonito que lo rentara ahí que porque si lo rentaba ahí y va a ser más seguro todo y resulta que en el yate. Se me olvidó un reloj. Una cadena de oro uno lentes de marca y otro día que lo reclamé. Que según que no deje nada o sea que me lo robaron prácticamente y nos hicieron responsables. Lo del resorts. Por mi pérdida.

Helpful?
J
JaimemxMX
Verified booking
family_with_children
Standard Room
Stayed in Jun 30, 2026

"Excelente atención en the level"

8.0

El concierge Marcos siempre estuvo al pendiente de nosotros y nos ayudó el último dia de la estancia con la habitación hospitality y el hizo todo para que saliéramos a tiempo al aeropuerto. Excelente persona y gran elemento en el hotel

La comida en el buffet puede mejorar

Helpful?
K
KatusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 24, 2026

"Excellent"

8.0
Helpful?
V
ViniciusbrBR
Verified booking
family_with_children
Standard Room
Stayed in Jun 11, 2026

"Muito legal!"

10.0

Segunda avaliação Se voltei foi porque gostamos

Helpful?
S
SantiagoarAR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 9, 2026

"Very Good"

7.0

Playa. Servicio de playa. Ubicación. Habitaciones amplias. Cama y almohadas buenas. Muy bueno que haya una habitación de cortesía para cambiarse para los que salen de check out pero permanecen algunas horas mas en el resort

Que los mozos no tengan QR o algo digital para recibir las propinas, que no haya app o web para reservar en los restaurantes. No juntan rápido el sargazo y permiten que se acumule. Feo olor en la rejilla del baño. La comida de bufete es calidad media. En los restaurantes mejor.

Helpful?
V
ViniciusbrBR
Verified booking
family_with_children
Standard Room
Stayed in Jun 7, 2026

"Exceptional"

10.0

Perfeita! Lugar muito legal para férias em família

De tudo!

Helpful?
M
MariaarAR
Verified booking
couple
Standard Room
Stayed in Jun 4, 2026

"En pareja"

7.0

Las instalaciones

El personal

Helpful?
S
StephaniemxMX
Verified booking
couple
Standard Room
Stayed in May 26, 2026

"Nice and low tide for kids, regular food and nice place to sleep"

7.0

The room it was really clean, the house keeping service is really good.

The food in the buffet is not good (no many options and oily ) the restaurants with reservations are a bit better but nothing special to be honest, and the service in the hotel ( waitresses and bar tenders) are below comparing to the service in Cancun. They have only one waiter on the beach, and the waiters at the pool are completely overwhelmed; consequently, the staff always appears stressed and unfriendly. The hotel's activities feel stuck in the 90s or early 2000s, they really need to modernize in this regard, and you have to pay a little extra for beach loungers, though I fail to see the added value. The rooms have been renovated and the beds are comfortable, but the hotel itself lacks personality.

Helpful?
C
ClairefrFR
Verified booking
family_with_children
Standard Room
Stayed in May 26, 2026

"Exceptional"

9.0
Helpful?