Charme Holidays Venice

Not a Good Experience to Have – Misleading, Unreliable, and Unprofessional We booked this property expecting a specific location and standard of accommodation. However, on the day of check-in, we received a message that they could not host us due to some unexpected flood. Instead of offering a proper solution or a refund, they moved us to a completely different place — a dorm-style accommodation in a different location, far from where we had planned to stay. The alternative was nowhere near the quality or area we originally booked, and they refused to return our money. This experience was incredibly stressful and disappointing. I strongly advise against booking this property — they are unreliable and do not respect their guests.

I like the location of the place it was in an area really near from the city centre

I didn’t like the place that we stayed it was small and not clean i m really sorry to say but yes everything else was okay.

The location is great!

The place has lot of wear and funny smell. But still works perfectly fine and did not seem unhygienic. I mean what do you need for visiting Venice - pretty much just sleep over and hot shower and that worked good. Sleeping in the living room, however, is not much of an option because the kitchen does lot of noises including noisy fridge, water pump and gas heater (and the sofa has lot of history obviously).

The location is great. There is all necessary furniture and electric equipment.

No wi-fi! And mobile internet is not working inside as well. We had to use mobile internet in roaming, which is rather expensive, and we had to go outside every time to use it. I contacted the owner about it, but he was unable to solve the problem. No compensation was proposed. At the end of our stay the owner demanded us to clean the apartment after ourselves. And demanded to throw the garbage at 8 o'clock in the morning (yes, he/she used the word "demand". No "kindly ask you, no "would you be so kind"). Can you imagine,- there are some strange people who prefer to sleep at 8 am... I will not write about the shower, you can read about it in the previous reviews. It definitely needs renovation. It's such a pity these things spoiled the impression from Venice, which is really amazing.

convenient location.

we had been infested with bedbugs. horrible experience. I had so many bites and terrible itching. But was not only this, we had to change our holiday plans and spend extra money in trains as initial plan was to visit some friend's house and could not go anymore as we were scared to carry the bedbugs. Instead we went back home (so missed the weekend with our friends) and spent two days to try our best to wash properly everything. We informed the hotel and they said that they inspected and could not find any bedbugs... unbelievable. Of course they didn't want to take responsibility for ruining our holiday.

Location, check-in .

The kitchen needs to be more equipped.

The location is good and it is clean.

The owner did not respond when we had a major issue with electricity. Our electricity went out during our stay, I messaged the owner. Who did not respond all day, and left us without use of the lights, plugs, hot water, ac, washing machine and dryer.