Lua Boutique Studios

It was nice having beach front and sun beds/ pool from the adjacent hotel.

There was no hot running water to shower. The host gave very unclear instructions, she said the room was ready via text but the access code doesn’t activate until 3pm so not very helpful. We asked for airport transfer to be arranged and paid approx 700mxn peso before the day only to get picked up by the host & her daughter not by a cab company. She couldn’t help us with our luggage, we would’ve preferred a legit airport transfer company to pick us up and could help with baggage for that price. She was also late to pick us up even though we provided flight details. No hooks/ hangers in the accomodation to hang clothes.

This Airbnb is absolutely gorgeous. Highly recommend! It’s clean, comfortable, and the perfect place to relax. The host was super friendly too. Would definitely stay here again!

Nice spacious room, very comfortable bed, shower, magnificent beach with a pool nearby. Fantastic view. Supermarket across the street.

No regular cleaning and towel replacement. It would be nice if there were facilities for drying wet clothes in the room.

Location

1.- It is listed as having a 24-hour front desk, but it actually does not have front desk service at all. 2.- There was no one available at the place to provide any support to check in when I arrived. I called the venue phone number listed in the confirmation information, but no one answered. 2.- I requested an airport shuttle service a few days before arrival, but I got a late response asking if I still wanted the service: I had already arrived to Cancun and arranged a taxi by my own.

Terrible experience. When booking we specifically filtered our search for an airport shuttle. No shuttle. 60US from the airport, 30US to return. Check-in was terrible. The confirmation email wasn’t good enough for the security at the gate of the property. Had to have the cab driver call the host to clarify because we had no wifi. Once inside we couldn’t access our room because we never got the proper door code. Once again had to have someone call for us because of no wifi. The host was rude and hung up on me once she gave me the code. The room STINKS! Sewer odour. The air conditioning does NOT work. It was 23 when we arrived, we set it to 18, it never dropped below 23. There’s a fan to circulate the already hot air. The place wasn’t the cleanest. Dirty floors, hair on the stove and a huge ball of hair on the shower drain. Nothing around except an OXXO across the street and 2 pricey restaurants. Stay anywhere but here. False advertising.

The location was great and we could access a lot of amenities in the hotel zone.

Nothing

When I arrived unexpectedly the cleaning staff didn’t make it that day so Patricia got me a new room and made sure my original room was ready for me the next morning. She helped me move to the hotel helped me no hassle rent a car and suggested a great place called zentik project for me to stay in Valladolid and things to do. Her information and help made my trip amazing.