The Meru Sanur

very beautiful place. Lush and green. Two big pools, always clean +++. Excellent breakfast with amazing range of choices. Staff lovely, warm, helpful. Beach isn’t great where the hotel is but a better beach is 5 minutes walk away. Can’t say anything else that could be better.

Excellent staff and hospitality

Waited 2 hours for the check in as room not ready. We only get the room at 5pm. Waited in arrival lounge but they didn’t have much left offer food and didn’t top up the cup for the drink. Check out also confusing as they’re about to charge extra when I have left the hotel. The hotel apologies for late check in and gave us free dinner for our group as we had 4 rooms booked with Expedia and other travel agent. It’s a nice gesture but pls improve the communication between staff at front desk. They kept giving wrong information. Love the private pool in the Meru site but the breakfast is a bit boring after 3 nights stay. The area are superb which easy walk to the shopping centre and restaurants by the beach.

Rooms fantastic staff friendly but need more experience

Excellent service, staff were super friendly. Place was new. Location was good. Shout out to staff Asri and Damasansari (if im not wrong) they went out of their way to provide us what ever we needed and providing top class service

if you want a treat for yourself or with your family ... i can highly recommend you to come and stay at this beautiful resort.... top class service and facility... thank you so much for making our stay so special !!!

The customer care is really good and timely. All staff are willing and want to help. I could recommend it and positive about visiting it again.

The architecture of this hotel is mind blowing. From the entrance tunnel, to the gigantic reception lobby, everything is unique and makes you feel in a pretty exclusive place. The room was perfect - very spacious, clean, and with more than we expected- e.g the “closet & powder room”. The outside spaces with the lush vegetation made it perfect!

Great hotel, possibly the best in Sanur. Nice and well built, comfortable well appointed rooms, very good breakfast, huge two pools and very attentive and supportive staff.

Our stay at Meru was exceptional and healing. The service staff were also top notched and we had such a wonderful time there!