Eileen Hotel

My experience with the hotel was good so I won't bother with the minor issues I had. Breakfast was good with a wide variety of things you can eat. The staff was excellent and helpful. The hotel is well located, the Egyptian museum is a 10 minutes walk

As a solo, first timer in Egypt, with Cairo being my first stop, I wasn't sure what to expect. Staying at the Eileen Hotel made it all worthwhile. The facility, the staff were so so so wonderful and helpful and everything was great!! Highly recommend.

The hotel is in the center of Cairo, at night there is a lots of food options around the area, also the staff and service are very very helpful, specially Fedi the food that he prepare is Wonderful, the stuff is very welcoming 🌹 I will definitely book again on this property.

Located on the sixth floor, with a cafe and very good rooms, Hotel Eileen is the right place for short stays in the heart of Cairo. It is close to the Museum too.Highly rated food places like Al Hamra and Kazaz and others are just few minutes walk away. Tahrir square is just 10 minutes walk from Eileen and I strongly suggest a early morning walk to this place. Eileen offers a decent breakfast included in the room tariff. Neatly appointed rooms with quality amenities and best of all, a very good sleep quality. Very helpful and friendly staff and courteous service are the highlights of the stay. Would definitely recommend to others.

So, I booked this room months in advance. As we approached the arrival date, I emailed the hotel to let them know that we had a late flight coming in at around midnight. I wanted to make sure there were no issues. They replied back that it wasn't going to be a problem. The day before we arrived the hotel emailed me asking about our arrival time. Once again I told them that it was going to be a late arrival and the assured us it was not going to be a problem. We arrived at the hotel only to be told that they sold our room to someone else. I inquired as to how this could happen considering I communicated with them twice, the most recent being less than 24 hours. They didn't really have an answer, but told us that they we're going to take us to a sister hotel that was just as nice. We sat around waiting for them to get a driver to take us to this other hotel. While I was waiting I decided to look up this hotel which they told us was nicer than theirs. That was an outright lie, and this 'better hotel' was about $20 a night and had mediocre, at best, reviews. After waiting about 45 minutes to be taken to this other hotel, I learned it was about a 5-minute walk. Extremely frustrated, and it now being after 1:00 a.m. in the morning after 15 hours of flying, I decided to just walk to this other hotel. Keep in mind I've got my wife and son with me and I've never been to Cairo before. This was a very uncomfortable, highly concerning, and alarming experience. The next morning, we had planned to get up and begin our visit of Cairo, but we couldn't do that because we had to check out of this hotel, and walk to our original hotel. Once we got there, we had to sit and wait for the room we paid for to be ready. You would think the manager or owner would come over and at the very least apologize. This never happened, and as it stands I'm questioning whether or not I should dispute the charge that I paid on my credit card for a room we never received. What's most concerning, is that this hotel has a pattern for doing this. If you search other reviews online, you will find that this is happening to other customers. It would seem that they like to pull you in with the allure of their own nice hotel, only to shove you off to a lesser hotel and keep the money. My warning to anyone reading this, if you're planning on booking at this hotel, have a backup plan. You don't want to be like me where I have my wife and son at 1:00 in the morning coming into a foreign country only to find out they gave your room to someone else after you verified it twice. I would not stay at this hotel again if it was free. It is 100% not worth the risk

The hotel is very basic. It’s in the city centre but the area isn’t very nice. The room conditions are clean but a bit run down and the Breakfast was quite basic. Overall more like a 2* Hostal - not sure it merits the high rating from Hotels.com Service was excellent and very friendly.

Staff were so kind and helpful. Great location for us as we were able to walk to lots places. Room and cleaning services were great too!

The room looks dark and not very clean, same as the bathroom.

We checked in late night, hotel arranged for airport pickup at a decent price. Its entrance is not very appealing when we asked about it we were told it is a heritage building and they cannot change much. Room we picked was a big one, clean and bathroom was modern and clean. Breakfast is pretty good, staff is welcoming and polite. Overall good experience and happy for the services we got what we paid for.

The staff were always very helpful. The breakfast was very good and a lot to choose from. Large bathroom, lots of toiletries. Located very centrally, 8 minutes walk to the Egyptian Museum and 10 minutes to the Nile.