Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Ambience is appealing. We were disappointed in the meal quality. Also did not like the limitations on making reservations for the restaurants.

I was suspicious when I saw so many "too good to be true" reviews, but we're going to put ours on the pile. This place is incredible! We've stayed at other Hyatt all-inclusives but had the best experience with this one. The decor is really gorgeous, the rooms are huge (if possible to upgrade to a corner room with wrap-around balcony, it's worth it), and the food was far above what I expected. The specialty restaurants are particularly good. While this report is on the bay rather than the beach, it makes it feel much more secluded and private. It's also far quieter than resorts in the "hotel zone". But it's the best of both worlds as their beach club is really incedible. Just a 5 min shuttle away (shuttles run every 20m), it features amazing views, infinity pools, easy ocean access, and a restaurant that delivers to your chair. Note that we were there over the winter holidays, so I have no idea how it gets in peak season; we estimated ~900 guests, and it was a really nice vibe. For the money, this is genuinely one of the best all-inclusives going. Can't wait to go back!

Review this will be a very extensive review, so please enjoy! I went with 9 people in total ranging from ages 21-64. Food I am gluten intolerant, and was pleased with the options provided to me. I did feel sick twice so won’t say that it’s perfect, but overall staff are knowledgeable. When someone didn’t know if something was gluten free, they would go to another staff to check, which I appreciated. Your options for gluten free were obviously limited, especially for things like pasta, pizza, bread, desserts. However I never went hungry and was generally satisfied with my meals! I would like to shoutout one of the managers, Jose at the buffet. Every morning he ensured they made a special gluten free meal for me, usually tacos with corn tortillas. He always told me what my options were and made sure I had enough to eat! I will note that the menus and buffet items were always labeled, however sometimes these were wrong. But once again, just ask and they will confirm. I will also share non gluten free food opinions from the rest of my group. Overall, they were impressed with the food and there were always enough options. Breakfast buffet was great, with egg station, different breads/ pastries, classic American breakfast options, Mexican breakfast, sweets, and fruit. Lunch buffet fell flat for us, not that many options and it wasn’t super fresh the day we went. Instead, stick with the ceviche place! Very fresh and delicious, also right by the pool making it very convenient. The ranking of the restaurants are as follows in the groups opinion: Italian, Mexican, Mediterranean, Asian. We have very high standards for Asian food… it wasn’t bad by any means. It’s on the rooftop so you get gorgeous views as well! My personal rankings as the gluten free person are: Mexican, Asian, Mediterranean, and Italian. You can have almost everything on the Mexican menu, whereas you are more limited at the Italian restaurant. I recommend downloading the Hyatt app so you can see the menus before hand and ensure there will be something you like! Entertainment: This entertainment crew, especially Cesar, Orlando, and Sofia was great! They did such a good job at having lots of activities for everyone’s interests, from art, exercise, wellness, food, and more. Some things I did was the sound meditation, Pilates, aqua aerobics, watercolour, beach volleyball, sage workshop, bracelet making, and dream catcher. They also had cocktail class, HIIT workout, yoga, casino games, pickleball, ping pong. I also liked that they were always encouraging you to do an activity, but never being pushy! Be sure to check the schedule and get to your activity 15 minutes early, as they often got booked up quick! As far as evening activities, there wasn’t too much compared to other resorts, if you like shows. Instead of shows, they did things like bingo, casino games, mystic night with tarot card readers, etc. It was a nice change and good to see them trying to target an adult demographic, as it’s not a family resort. Pools and Beach Club: The pools were nice, there were 2 with 1 being the main one and the other being used more often for activities. The music was never too loud at the pool, which I enjoyed. Additionally, the servers were always very attentive and it was easy to get a drink! Compared to other resorts, it was no issue to get a lounger. For our large group we would get a spot around 9am. You could still get spots at 11am if you were a smaller group, or okay to not be pool side. It was nice to go somewhere where you don’t have to be up at 7am to grab a spot! The beach club was great and I highly recommend going! The shuttle leaves at 10am and there was usually a line by 930/45am. If you are picky about getting a good spot at the beach, line up a bit earlier. There’s a decent amount of spots at the beach, and worst case scenario, you go to the sand and lay down a towel! I would recommend not getting there for 11;30-1pm as that seemed busy and harder to get a spot if you just arrived. It does die down after 2pm as people start to head back. I did miss having a beach right at the resort, but it’s only a 5min shuttle so really not a big deal at all in my books! But, if you love the beach and ocean, you may want to think about that. The beach club itself was very nice with comfortable chairs and it wasn’t too loud. There is a bar and food, although not that many options. The tuna poke nachos were amazing! The water was so blue and very nice to swim in, although could get rough at times, so be careful. Service: Overall, everyone was very friendly and you could tell people enjoyed working there. I would like to shoutout Roselia and Dyana, who greeted us at the buffet every morning and lunch with a smile! Servers were fairly quick and you could get drinks quick too, so no complaints there. Overall: If you are looking for a more quiet, chill vacation; but still want some entertainment options, this if the resort for you! It is not a mega resort, like some we’ve been to, but we enjoyed that. You won’t spend much time getting to and from places and it feels much chiller. You don’t have to worry about getting a chair at the pool or beach for the most part, and same goes with reservations- especially if you are a smaller party than us.

After 2 nights in our room I was eaten alive by something not sure what i was but I have bite everywhere and manager David was no help at all and rude to say the least. I was on location for alittle get away myself but to take video and images for my clients ( as I am a travel agent) and i would never send them to this location after how David spoke with me honestly. Some images there is too many bites to show them all even on my face...

I really wanted to like this place but here I am writing out my list of grievances like it’s festivus because I’ve rarely been so excited to leave a hotel. If you are looking for a loud pool party resort, this place might be ok for 2-3 days. They don’t do a good job of cleaning or restocking the rooms. At first I thought it was just mismanagement but after a few days it seems that there is no management anywhere to be found. The building is kind of cool but still incomplete when they’ve been open for 2 years. The food and drink are mostly ok but sometimes take far too long and some items were very bad. When we had lunch at the buffet I asked our server for water 3 times and never got it. Nothing is open and there are no workers to be found before 7 am, which is weird because all other Hyatt resorts have a 24/7 coffee shop. The concierge does nothing but lie. I emailed the golf course 4 weeks ago and they told me to reach out to the hotel in order to book tee times. I emailed Joshua Jimenez 5 times and he said it was booked. When I spoke to the pro shop directly they confirmed that they’ve never heard from Joshua or Fernando. My wife and I also tried to reserve Bali beds ahead of time but the concierge acted like they didn’t know what we were talking about. The beach club is a complete mess and nobody knows what’s going on, they are apparently selling day passes when there are already not enough chairs for the hotel guests. Just an overall disappointment, I would not recommend booking here unless it is the cheapest option and you have low expectations. It’s an insult to the Hyatt brand.

This hotel located at golf court has great green view combining with ocean view. It’s stunning if choosing the corner room. The other advantage is it has three different pools and closes at different time. The overall service is good. If you want some delicious food, I suggest go to somewhere else. Meat is overall overcooked. The vantage club has lots of cute desserts. You will need to take shuttle bus to access the beach.

We had a fantastic time! The hotel matched and exceeded our expectations. Highly recommend!! The service is excellent

Before we visited the facility, we watched a YouTube video, saying that only chicken wings are good food; however, we were amazed by both variety and quality of their foods. Particularly, their sea foods were excellent. In addition, we experienced their Yoga, Pilates, and Sound healing activities, all of which were also very satisfying. Of course, their beach and pool experiences were great, but bus transportation has limited number of seats, so if you want to go when they open, you should wait for the bus a bit earlier than 10 am. Overall, we definitely recommend this hotel, particularly if you are sea food lovers.

Location of hotel is excellent. Next to golf course, quite and peacefull, away from main roadway. Rooms, are very clean. Every day room serive, fill sall the supplies., linen ,water, fridge, coffee , etc.

From check in to check out, we had a great experience. The staff was extremely friendly and happy to help. Although the beach access is a 5 minute shuttle ride that is provided by the resort, it is definitely worth it. Overall, we would go again!