Belle Arti Penthouse in Central Florence

The apartment was very large and plenty of room for our family of parents, grandparents and 2 small children to spread out and have some privacy. Unfortunately, the heating was not working when we checked in, but was immediately repaired. It was quite cold for the first 12 hours or so, but warmed up nicely. We appreciated the prompt response! The view is beautiful and the location was perfect. You must be able to walk up 70 steps to the apartment, so do not rent if you are expecting an elevator. we really enjoyed our stay here, overall. Some maintenance is needed. The espresso machine quit working and the dishwasher did not clean well. We hand washed the dishes because of all the gritty deposits. The bedside lamps need to be repaired. Also, the lights above the counter in the kitchen do not work.

noted above

Great location and very comfortable.

Could use some basic kitchen supplies, garbage instructions were useless, refrigerator didn’t work great - froze at the back.

The location and architecture are excellent but the apartment is not well maintained and the guests are abandoned to themselves. No service.

Broken fridge and freezer, noticed by the greeter when we arrived, never repaired. Broken fixtures, bar handle, remote control, a cockroach and we kept being bitten, perhaps fleas. We complained but nothing was fixed, no answer, no service. Our worst experience on Bookings. I would not recommend.

Spacious and well appointed. Our greeter Melanie was excellent and provided great communication via what’s app.

Tons of stairs, but we knew that when we booked and it was worth the climb.

Great location. Very close to the center. The house is beautiful. But we had problems on the first day we arrived. One of the bathrooms in the house is in the attic, which is very strange in design. There was a beam in the room, which had to be bent over every time, and on the beam was a large mirror, which was not properly fastened at all. Fell on my shoulder as we were going through the measurements... The glass pricked my shoulder! I reached out to the owner. No response. I contacted again two days later. The reply was that they would investigate and told me to wait. No one responded until we left in six days later. I have to contact them again . And they asked me the picture about what happened when the mirror fell down on my shoulder ,Who takes pictures and videos of themselves when they get hit? I told them what happened, and they said I touched the mirror, so it's not their business. Very funny! I need to give them a 0 for service. Do not return my deposit, do not reply to the message!

Service!