SANTA MARIA NOVELLA Bright and Modern Apartment - hosted by Sweetstay

Extremely friendly staff. Flat is great, just like the pictures. Comfortable, well equipped and super central. No complaints at all.

Lots of charm

Beds were terribly uncomfortable

The property was well placed clean and looked very nice. The three issues were the hair dryer didn’t work, a wooden window blind was missing in the kitchen meaning the street lamps shone straight into the bed room, the mattress on the bed was uncomfortable.

Location was very good and close to station.

We stayed on NYE and felt the apartment was not very safe. There were loud fire crackers still carrying on till the morning that sounded like bombs. Kids could not sleep and were scared. Apartment was very cold and not good lighting.

Its superb location which is a stone away from the main train station!

The location is fantastic—right in the heart of Florence and just beside the main train station, making it incredibly convenient for exploring the city. The accommodation was great and included all the amenities I needed. Thank you for a great experience!

The stairs leading to the bedroom were quite noisy, which made it difficult to move around quietly. Additionally, the large windows let in a lot of light in the morning, and the lack of blinds made it tough to get a good night's sleep.

Location was fantastic! Only a 3 minute walk from the train station which was very convenient. It's also a short walk to the duomo and other touristic points.

The location is good.

There was no privacy in the bed room for no blind on the window. We could see the bed room easily from outside the street while walking back late at around 11:pm. No one was available to contact during our stay. It's indeed a very bad experience to stay someone's place but didn't know who to contact while somethings came up. The unit collect a deposit of 272euro and was refunded 250euro with no reason stated. I'm still in figure out with the host why is the deduction.

Nothing except it was for one night and close to the station and easy walking distance to historical sights

The online check in was a nightmare and would not process so we could not proceed to next stage. After calls to the help number which did not connect and emails which gave negative replies we finally got into the apartment to be told the website had been down. Apartment was old fashioned and dreary, the bathroom sink took ten minutes to empty. We had to give a holding deposit of 250.00 euros against damage, we have travelled hugely and never experienced that before. Horrible experience, stressful