BEYOND by Geisel

The staff was wonderful, the location was perfect and the hotel itself was super unique and so well thought out. We LOVED our stay here.

Superb central location -Nicholas was both courteous and helpful.

Nothing

Great central location. Although in the heart of the city the rooms are really quiet. Rooms are comfortable and spotlessly clean. Breakfast was lovely quality and a good choice. Friendly, helpful staff. So glad we booked this hotel

Nothing to dislike

Zentrale Lage, exzellentes Frühstück, 24h Service für Getränke, kleine Snacks, all inclusive. Zimmer absolut hochwertig. Lässt nichts zu wünschen übrig

Nichts zu bemängeln

The room was impeccably clean, fully stocked with a complementary mini bar and wonderful views from all the windows. The hotel is located in the center of Munich, within walking distance of many of the city’s attractions. The staff were very nice and helped us when we needed it.

Nothing

Very nice and great location

⸻ Excellent location — but absolutely not a 5-star hotel experience The hotel has an excellent location, directly above Marienplatz, which is by far its main advantage. However, guests should know that this is a very small hotel with only 19 rooms, located on the 5th and 6th floors of an office building. From the outside, it is almost impossible to tell there is a hotel there. Cars and taxis also cannot reach the entrance, as the area is closed to traffic. The drop-off point is about 100 meters away, which is manageable, but not very convenient with several suitcases. The hotel presents itself as a luxury 5-star property, but in our experience it does not provide anything close to that level. The main issue was the clear lack of staff. During many hours of the day, especially in the afternoon and evening, there was only one staff member at reception, responsible for welcoming new guests, showing rooms and handling all guest requests at the same time. Our room was modern and comfortable, but there was no kettle or coffee machine. The refrigerator in the room was broken, and even after a technician came, it was not fixed. Since we had essential personal items that needed refrigeration, I had to store them in the general kitchen refrigerator and wait each time for the only staff member at reception to bring them to me. I asked to speak with a manager about possible compensation, but although I was told the matter would be handled, nobody got back to me. Housekeeping also did not feel like a 5-star hotel: no evening service, no turndown service, no proactive towel replacement. Breakfast is served in a small area with armchairs and low tables, which also did not feel like a luxury hotel experience. This is not a bad hotel: the location is excellent, the room was pleasant, and some staff members were kind. But the service and operation are absolutely not suitable for a 5-star luxury hotel, especially at the very high price we paid. Anyone booking should know what to expect