Motto by Hilton New York City Chelsea

立地が良く4つベットがある部屋で助かった。 イタリアン料理のお店がとても美味しかった。

電子レンジがあると助かる

I booked a room with landmark view, ended up on 33th floor and totally loved the view. Worth every extra penny. Even cancelled and rebooked twice few days before to get a cheaper rate on Booking.com. I stayed by myself and had enough space - with a second suitcase it's still manageable, but a bit more chaotic. Staff was always friendly. I got a fresh bottle of water every day. There's a tab in the lobby to refill water, too. Location is great, good cafés and restaurants in the area. Didn't try the restaurant in the hotel. Would definitely stay again.

Ambiance and location

No room service

The view

This hotel is, in my opinion, significantly overpriced for the quality of experience it provides, and I genuinely question how it maintains a four-star rating. We stayed for one week and encountered issues from the very beginning. The elevator situation was consistently frustrating. During most hours of the day, all elevators appeared to be overloaded or unavailable, often resulting in wait times of 5–10 minutes simply to leave or return to our floor. The room itself offered very little sound insulation. The gap around the entrance door was so large that it was possible to see people walking in the hallway from inside the room. As a result, every conversation, footstep, and movement in the corridor was clearly audible, making it difficult to enjoy any sense of privacy or quiet. Housekeeping was also disappointing. Despite leaving generous tips throughout our stay, the level of cleaning and attention to detail remained below what one would reasonably expect from a hotel in this category. The breakfast experience was particularly poor. After trying it once, we chose not to return. The restaurant presents itself as Italian-inspired, yet basic elements felt strangely executed. For example, cappuccino was served in a glass with a tablespoon, which immediately felt out of place. More concerning was the food quality. I ordered pancakes at approximately 7:00 a.m., and they had a noticeable taste of meat and other residual flavors, suggesting that the cooking surface had not been properly cleaned between uses. At that hour, when breakfast service had only recently begun, this was especially disappointing and raised concerns about kitchen standards. Overall, the experience fell well short of expectations. Given the price point and advertised four-star status, I expected a significantly higher standard of comfort, maintenance, and service.

Super Lage. Sehr sauber.

Kleine Zimmer.

There was a subway station nearby and, as a family that likes to walk around places, we found it easy to get out and navigate to other places (though this would be true of a lot of hotels in Manhattan).

The staff was unhelpful—our room was not ready on-time (far from it!!), housekeeping took our towels without giving us new ones and then it took us an hour (with two phone calls and one in-person visit to the front desk) to get towels so we could shower, and then when we left an item behind they were deeply unhelpful and (unsurprisingly!!) could not “recover” it for us. To top this all off, our bill ended up being quite expensive for our stay. We deeply wish we had gone elsewhere.