Secrets The Vine Cancun - All Inclusive Adults Only

The location, food, and the staff were all great! Everything was kept clean all throughout our stay.

The alcohol is extremely watered down. The room we stayed in had some sort of glitch with the lights and TV. The lights would randomly turn off and the TV would turn on all throughout the night. Also the room service food menu is very limited.

Clean, great atmosphere

Nice hotel, excellent food and pleasant staff! All inclusive with a large selection for food and drinks. Entertainment was good too!

Hotel was beautiful but the customer services wasn't the best. Many times the staff didn't seem like they wanted to help. Not all of the staff but several of them. I travel quite a bit and this was by far the worse customer service I've received at a resort. The AC is my room wasn't working properly the first two days of my visit. Many of the amenities closed very early. For example, the pool closed at 6pm

Very limited on the alcohol selection. Only one kind of draft beer and minimal alcohol for different kinds of mixed drinks.

Poor score because of spa experience. Booked in for a massage on first day. I came from the pool area with damp (not wet) swim shorts to ask about booking a massage and they said they could do a massage right then. But they insisted I kept my damp shorts on and so the whole massage was spoiled as I felt so uncomfortable. I have never been to a spa with a policy that insists people wear swim shorts. Usually I am naked or offered disposable clothing underwear. They should explain this policy of having to wear swim shorts to people before they arrive because I would not have gone ahead and paid if I had known.

We had a wonderful time at Secrets The Vine! While the resort itself is starting to feel a bit outdated and could use some refreshing, the staff truly made our vacation memorable. A huge thank you to Gabriel for his outstanding service at the pool. A special shoutout to Aisha, who kept the fun and energy going all day and through the night—she was definitely my favorite! Melissa’s beautiful voice serenaded us in the evenings and added such a special touch to our nights. Eduardo was fantastic for after-dinner drinks, and we loved ending our evenings at the piano bar with Danny, who made every night entertaining and memorable. The friends we made during our stay, along with the amazing staff who helped create such a welcoming and fun atmosphere, were truly the highlight of our trip and the reason we’ll remember it so fondly.

I came here with a friend for our annual girls trip. I have stayed at The Vine before. Also, to be fair I am a Hyatt Globalist/Black Impressions UVC member. This resort is really amazing considering its location to the airport. Very convenient. Staff is very attentive and very pleasant to work with. Food is amazing. However, I did run into a few issues with the check-in and check out process which should be smooth processes at this level. We were upgraded to the 28th floor (very nice touch and that was very much appreciated). We were assigned a concierge who told us upon check in that our room wasn’t ready and she would contact us when it was. 3 pm came and still no room. I texted her and asked when the room would be ready and she told us it was ready and to meet her, except she didn’t tell us where to meet her. I asked where should I meet you and that’s when we were told our room number. When we got to the room she asked for our luggage ticket so the bags could arrive. We waited an hour for our bags. I had to call the bellman and they promptly sent the bags up. When my guest and I went down to the pool we found our luggage ticket on the floor next to the concierge desk. The concierge had forgotten and never replied to my texts asking about the bags. We were reassigned to Bruce and he was wonderful and attentive. However, when we checked out I went to the preferred lounge as instructed and told I couldn’t check out until our bags were out of the room because the system would shut us out. I explained that I wanted to settle the bill prior and again the check out agent told me they didn’t do check out that way and I would come see them after the bags were removed from the room. I texted Bruce who then offered to check us out while we stayed in the room waiting for the bags to be collected. I felt it odd that as a Black Impressions/Globalist it took so much to check in and check out. It wasn’t like that when I visited last time. Overall, I would stay again but hope that check in and check out has a bit more of a flow and attention is given to the little things that make this a luxury resort.

We had a wonderful stay at Secrets The Vine Cancun. The room was beautiful, spacious, and very comfortable, with stunning views and excellent housekeeping service. The restaurants were outstanding, offering a great variety of delicious food and excellent dining experiences throughout our stay. We especially appreciated the quality of the meals and the attentive service. What truly made our vacation memorable was the staff. Everyone was friendly, professional, and always willing to help with a smile. Their exceptional hospitality made us feel welcome and well cared for from the moment we arrived. Overall, Secrets The Vine Cancun exceeded our expectations, and we would highly recommend it to anyone looking for a relaxing and enjoyable getaway in Cancun. We look forward to returning in the future!