Banyan Tree Macau

We had a reunion with friends who live in Macao and some who moved to other countries. We had a couple of cabanas and had the whole day at the different pools. It was an absolutely beautiful day and Mr. Earth and the team made it a super wonderful day. We are definitely coming back. Thank you Banyan Tree Macao

Lovely facility

NA

Probably one of our favorite family hotels ever. Exceptional service from our room staff, Andrew, Sydney, Mel and Erick + front desk manager Miguel. They went above and beyond to make sure our stay was comfortable with our two kids. The children’s tent and toys was a great surprise and the quality of the room and bed was superb. We only wish the outdoor pool was open during our stay but was told it was under renovation. Will definitely recommend Banyan tree to our friends and family and can’t wait to come back. Thank you for the wonderful stay!

Superb experience there. Friendly staffs with excellent service from Front Desk to Concierge to Housekeeping. Kids were so happy having fun in the wooden bathtub and they love the kids amenities so much, especially soft toys. Love the toiletries given, even with detergent for clothes. This is something that i usually couldn't get from hotels. Strongly recommended for family with kids. Worth every penny.

Service was great. Nice hotel. Highly recommend

Rooms and pool was beautiful, staff were very sincere

The resort location was join together with another 7 resorts… this causes problems upon guess in using the facility there. I guess it was also the fact that it’s a casino, so no one really wakes up early for breakfast so they couldn’t make it a breakfast buffet, we have to order what we want, very inconvenient. However the staff know their hotel - point, so they’re very quickly in trying to fixed the issue.

Fantastic room. My little boy loved the pool especially

Nothing

Booked a Cotai Pool Suite King to surprise my mum for her birthday and ended up not only she is surprised but I am surprised also. I only asked the hotel staff to arrange her a birthday cake but never thought that they surprised my mum with beautiful birthday decorations. Apart from it, their front desk staff Serena was nice enough to show us the room and different features of the room as well as taking a photo of us and print it out for us. Moreover, they ever welcomed us back after we finished our dinner. I also found out that the housekeeping team made my mum a towel birthday cake. In conclusion, every single staff we met at the hotel was very nice and friendly. The room was beautiful, clean and spacious. However, I thought that the breakfast at Saffron should be improved in terms of taste and variety. I still highly recommend this hotel and we will come back more often though.