GR Solaris Caribe Adults Only - All Inclusive

The best trip! Everyone was so helpful!! Sulecia was the best!!

Excellent stay in GR Solaris Caribe. Special shout out to Adrian on reception. He was the first person we spoke to on arrival and he made us feel so welcome. Food and drink was good. And the lovely Deli was great for coffee and cakes. The Tazo restaurant was very good also. Pity the tennis court is not in use as was looking forward to playing. Also a better system for sun beds. Sometimes at 8am all sun beds were reserved and people didn’t show up till nearly lunch time.

Our family has stayed here 10+ times since 2011. We always reach out to the social media team before we arrive and they greeted us with a surprise in our room - champagne and chocolate! Hotel, dining, service and social media team are amazing. Pool activities are great and the staff go above and beyond. Myra, Lupita, Christian, Oliver, Auri, Kalimba (Julio), Roberto, Carlos (Tavo) and the hawk man. If you are looking for a fun, safe place for your family, you will not find a better destination. GR Solaris Caribe we will see you soon ❤️

Very average all-inclusive. The hotel was well kept and the rooms were clean, the beach was great. Here are the reasons I wouldn’t choose this location again: Trying to sell you a timeshare right after check-in. The buffet food is awful and you can only make dinner reservations half the nights you stay there. Poor alcohol selection. Mini bar and fridge is not well stocked. Pepsi products only. Location is quite a ways from hotel zone. Hottubs are cold. Beds and linens are super uncomfortable. Activities are hard to find and not well-advertised at all.

Stay was Feb 12-16, 2026. Overall, I do not recommend. There was nothing but issues from the day of check in. Staff was mostly rude & unhelpful, the app that is required to book dinner reservations never worked properly, had to dine outside the resort 2 nights because of this. Wifi was also extremely spotty. Please note rooms smelt very musty and moldy. No fan in rooms and AC was not very strong. Resort was performing construction on the property and 3 out of the 4 mornings were rudely awakened to sounds of banging & construction at 7am!! I have video and pictures of the on site construction, however whenever I as well as the TO I booked through reached out to the hotel about the issue, they lied and said the construction was located outside the hotel grounds and not their problem. Even though I have proof that was not true. Then the resort promised to relocate to a different part of the resort not once but twice, however they dropped the ball and never followed through. Excuse was they had no extra available rooms. Then why did you say you’d move us?? It was also observed the resort seemed to cater to an overall older crowd of guests (50+) as very few guests seemed to be “younger”. Bars & certain areas of the resort closed at 5pm and there was little to no evening entertainment. The lack of assistance and respect for clients was alarming, and flat out lying about onsite construction and conducting maintenance & construction so early in the mornings is unacceptable. Tried to make the best of it, but please be aware of these issues before booking here.

In the Hotel zone in cancun, close to airport. Hotel is very clean. Rooms were nice sized. The hallways were overly loud. Mostly with works talking amongst themselves. The food was some of the worst I've had at the 4 separate all inclusive I've stayed at in the past. They are more about you becoming a member than anything else, beach was absolutely beautiful, the coffee/deli place was the best food option. The workers are hard workers but we had issues that seemed to take forever to get resolution. The pool on the family side was better we spent more time there than the adults only side. The pool food was way better over there too. They had activities on the adults only side but we never found were to find this info, app wasn't much help so we missed all of the few they had. I would not recommend this place, for the money the food could have been much, much better.

On the south end of the hotel district with not a lot of walkable things things to do outside of the resort we decided to stay anyhow. The price was pretty good for an "all inclusive" resort and we had a great experience at a different place so we took a chance. It is a very secure facility and we felt safe letting our guard down inside the grounds. The cleanliness and good views right on the beach had us feeling pretty good right away. The room was nicely laid out and the bathroom was a good size. We ended up with two double beds even though we booked one king (I am not a small mad and she is quite tall as well) but we figured we could use the space for our luggage and we went with it. There are two hotels adjacent and we stayed at the adults only one. We got full use of the other and that meant several pools and restaurants. Pretty cool. The Caribe side was not very crowded considering the time of year. The other side was packed. Not easy to get around all the people in the narrow walkways and nearly impossible to get into one of their restaurants win the 4 nights we stayed. We were surprised that all inclusive meant something different at this resort after being at one that really meant it. Limited services, only two free meals at the restaurants in four nights (the buffets were always available) and we had to pay for room service visits which was fine since the food was free. It definitely tasted free though. Most of the staff was not that great or downright rude. There were a few that shined and made up for it but I have not paid that much for a hotel and been made to feel like I was an inconvenience so many times. Front desk, concierge, food service, and even one of the bars had me not wanting to talk to anyone there. We sucked it up and left the compound to pay for food or go to a bar. There we found friendly folks for sure! The sales pitch to join their club was hard and heavy. Once we showed some interest on the first day they pushed hard and in the end required no less than six denials. I don't mind a good sales pitch, especially if they promise some gifts but no is no. Once you promise a gift for some time you also have to follow through with it and not make it so hard to pry from you. Not going to stay here again, maybe somewhere further north in the hotel district will be better.

We attanded to a yoga class with Ljovany! He did a good! I felt so relaxed after the class. I also attanded to a barterter wotkshop with Ruben. Thank you for the experience! One thing what I didnt like: guests put their towels on the beds early morning. They are not neraby for ours and because of that a berly could use sunbed… I think there should be rula for that.

This is my 7th International beach trip, my 3rd to the Cancun/Playa del Carmen/Riviera Maya area. I stay somewhere different on every trip. I had high hopes for this resort as the photo's looked great (and they were accurate in the look) and I was also hopeful that with the new upgrades mentioned as well as this section going to adults only that it would be great. It was not horrible, but it was very mediocre. I am by no means a snob nor do I expect to be catered to, treated like royalty etc. I just want things to be smooth, clean and have decent food and drinks. Check in was a disaster. 4 of us, in 2 rooms checked in. We got the bands, filled out paperwork, paid the tax and went to the assigned rooms. The bands did not work. We go back down to the desk and I find that I have our friends "Check in card" and the one she has is for an entirely different guest. While waiting in line as there was only one desk clerk, a person with a clipboard with all the check in names approached us and asked if there was a problem. When I pointed out that the name on the card was not me he asked me how I knew it wasn't me or my room????? I pointed to the name and he got huffy and said well this is what it was this morning, the room could have changed by now. Ok great but that still is NOT my name. He kinda gave a dirty look and walked away. (This is not an exaggeration). At any rate we get back to the desk and the clerk changed the rooms and told our friends they were good to go to this other room. They left while we had to redo our stuff since we were given another guest's room. He then tells me I need to pay the tax.. and I reminded him we had literally just been there 5 minutes before and checked in and paid it, all he was doing was changing rooms. I ended up having to fish it out of my purse while juggling luggage and prove it. We got another room and then our friends show back up and their bands still do not work. That is when he remembers he never scanned any of the bands or cards to activate the room "keys". We all scan everything, our friends head down the hall and we were getting on the elevator when he yells to us to come back and changes our room a THIRD TIME! Through all of this we have a guy trying to pressure us into going to a club breakfast the next morning to buy into their "time share" (and you can call it a club if you want, it's a time share). We were tired, completely irritated at the disaster at the desk and just wanted to get to the room all while being pushed to book breakfast the next day. And at no time did anyone go to help this guy at the desk and more people were showing up unable to get into their rooms. The room (2641) was clean and kept clean. It was very small and almost no closet space for dresses, dress clothes and jackets to squeeze in next to the ironing board. But we made it work. The shower was either cold or scalding hot. All week I took a cold shower and my friend got scalding water 3 times. The drain was clogged and filled the shower every time. Our other friends barely had any water pressure in their first floor room. We were on the 6th floor. I talked to some folks at the coffee shop who were on the 5th floor, same thing. Cold or scalding, no in between. And it didn't matter if it was 6 am, 9am or 8pm. It was the same all the time. The shampoo and body wash didn't even get sudsy, thankfully I brought my own shampoo conditioner and bars of soap so I could get clean and actually feel like it. The buffet in the adult section was supposed to be breakfast and dinner but was never open for dinner. We went to the other side most of the time. It was fine, there seemed to be some very random odd things on the buffet, but we managed to find something to eat each day. Not sure what orange water is but it is not orange juice. The Italian place by the bar at Caribe was very good. The place behind the adult pool was good but the night we were there they had 2 people working and we ended up being there for 2 hours. The waiter worked his butt off and was great and apologized repeatedly and brought us a bottle of wine and I tipped him and thanked him when it was over but I felt bad for him. Finding a lounge chair was a nightmare. I have never been anywhere, where the towel game was so bad. People with kids I get it but your kids were NOT lounging in the chairs, every child didn't need a lounge seat. The last day we managed to locate 4 chairs together and stayed most of the day. We saw dozens of chairs with towels on them that no one ever showed up to claim. As I have seen at other resorts, if towels lay there more than 2 hours they should be removed. Period. You either want a chair or you don't. Marking a spot and going to grab a bite? Fine. Anything beyond that don't be so rude. Other people are just as entitled to have a seat as you are. SMH. One day we piled our stuff by a trash can then stayed in that area till we were done. Also, online somewhere it indicated it had heated pools. That is not true at all. It was very cold. The drinks were good, never had an issue with the strength of them. The mini bar in the room?????? 2 beers. 2 waters. 3 sodas. No snacks, no liquor in the room, never have I ever been to an adults resort that did not have at least a bottle of liquor, more beer, and snacks (candy, nuts, chips. cookies, etc). There were liquor dispensers, but they were not stocked. A lot of people seem to like the place and I am glad it's good for them. Maybe they have never been anywhere nicer, maybe they like to stick to a budget that is a little less but I would rather spend a few hundred extra and get something better. This was a very disappointing experience for me. I absolutely would not return and to be honest, my first trip to Mexico to another resort in Playa rivaled this one for 7th place on my list. I think next time I will give Cabo or Puerta Vallarta a shot.

GR Solaris Caribe is a great place to stay. Good food, great facility, clean etc, . Today we had a great yoga class with Llovanny, who speaks perfect english and made us start the day really fresh after the session! Totally recommended to see his class! Ps.: more sunbeds would be nice, or not letting people just put the towels there 6 in the morning and not use the brds for hours!