Radisson Blu Belorusskaya Hotel

I stayed at this hotel years ago and had a good experience, which is why I decided to come back. Big mistake. Clearly, things have gone downhill. This time around, I was met with obvious bias and disrespect. Due to unstable flight schedules to Russia, I arrived earlier than planned and asked—willing to pay, of course—if early check-in was possible. The staff kept stringing me along, saying "soon," then "come back at 11:30–12:00," and so on. While waiting, I saw them check in a Russian couple who arrived much later than I did. So what is this—if you're not Russian, you get ignored and pushed aside? Completely unacceptable. This is no way to treat guests. Extremely disappointed with the staff's behavior and attitude. I won’t be recommending this place to anyone ever again.

As being a platinum member i booked for my family but as customer service there was no welcoming no recognitation and totally ignored service i never face this in any other radisson hotel Hope they will imptove

Location very good especially if you are coming or leave from any airport.near train station, metro station Also by walking very near to kremlin square. Breakfast amazing and very , It satisfies all tastes. I want send all my thanks for reception staff , they always help me especially Mr ASSEM . Really all staff very good . Thanks for you

It’s first time I visited MOSCOW, but it’s not the last, that because not only the most beautiful city and neither the kind people l dealt with there, but because the most comfortable RADISSON BLU BELORUSSKAYA HOTEL, l lived 15 day and l recognised its delicious food and so kindly treatment of the Employees, so l loved it and in name of mi and my colleagues working in MOFA IRAQ, we literally appreciated your administration and management of the Hotel

Close to the center but more and more old rooms, with clear signs of cigarets on the curtains and carpet, old bathrooms…at least in the rooms i have stayed last couple of months. In general all necessary thing available in the room - shampoo, toothpaste, iron, couple bottles of water, hair dryer…

The new summer breakfast at Sure bar - set-a-la-rose is fantastic, especially the ice-coffee with Damascus rose! Very unusual and delicious flavour, I have never tested before. Highly recommended, indeed ♥️

Very cozy place. The rooms are very quiet and the hotel is well located

thanks for all staff and thank you Karma head of concierge I come back for this hotel nice location goods room.

Персонал раз на раз не приходится. При заезде крайне неприятные ощущения вызвал , при выезде очень хорошие.

I am a frequent customer of this Hotel and everytime I am in Moscow for business I only use Radisson Blue Belorusskaya. All the Employee always ready to help with high professionality. I would like to thank Ksenya for her kindness and high professionality.