Porta Rossa Hotel Firenze, Colbert Collection

Tutto impeccabile.

La atención del personal y aseo

Todo bien

Location and service!

Hotel lindo, confortável e equipe muito atenciosa.

Localização e conforto.

very good location excellent breakfast

Good location for seeing tourist attractions in Florence and handy for the train station

Felt very impersonal - we stayed here for the last night of our honeymoon and everywhere else we’d stayed in Tuscany had made a real effort to make it special, it wasn’t even mentioned at this hotel which felt like a disappointing end to our trip. It was also incredibly noisy - we could hear the street outside all night so made it difficult to sleep and also could hear other guests in the corridors of the hotel. I never normally write reviews but came away feeling disappointed especially for the price so had I read something similar I wouldn’t have booked!

Good location and beautiful lobby. The staff at reception and at the door were excellent and the highlight of the stay. Loved the turn down service. Loved the staff uniforms and it really gave an Italian feel. Good blackout windows and good air conditioning needed in the heat.

I think I felt from the photos that the hotel looked newer than it was. But you can clearly see it’s a renovation on top of an older hotel. It was still nice enough but the pictures created an expectation that wasn’t met. I was also disappointed in the bathroom size for a junior suite - it was cramped and a bit dark. On the first day we got there we had some stains on the towels but they were clean after that. The charging points at both our bed sides didn’t work which was super annoying when you are relying on your phone for site seeing. The staff at breakfast could have been a bit more proactive. At times we were sat with empty plates or needed new cutlery and you could just see staff chatting amongst themselves. Would have been nice for an à la carte breakfast options and fresh squeezed juices which would be my expectation from a five star hotel at this price. Breakfast was nice enough but had a bit of a mass produced vibe.