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8.4 / 10 Guest Rating

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

22 Whitely Street, Johannesburg, Gauteng, 2076, Johannesburg, ZA

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch - main view

About the Property

Experience the vibrant charm of Protea Hotel Fire & Ice by Marriott JHB Melrose Arch, a family-friendly urban retreat in the heart of Johannesburg.

Recreational Facilities
Take advantage of our fantastic outdoor pool and well-equipped fitness center, perfect for both relaxation and energizing workouts.

Dining Options
Savor delicious meals at our on-site restaurant with stunning garden views or indulge in 24-hour room service. Enjoy complimentary breakfast for children aged 12 and under.

Convenience and Comfort
Each of our 197 air-conditioned rooms features modern amenities such as LCD TVs, minibars, and complimentary Wi-Fi to enhance your stay. Our professional concierge and airport shuttle services ensure effortless exploration of nearby attractions.

Don't wait—secure your stay today for an unforgettable experience at Protea Hotel Fire & Ice!

Facilities & Amenities

Meeting rooms
Fitness facilities
Proposal/romance packages available
Area shuttle (surcharge)
Fireplace in lobby
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9:00 AM to 6:00 PM.Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent108 verified reviews
AI Summary

Guests highly rate the excellent overall experience and frequently praise the exceptional staff service.

Categories

Cleanliness8.1
Service9.1
Location8.9
Room Quality8.5
Amenities7.6
Value for Money8.5
Food and Beverage8.1
Overall Experience8.4

Select topics to read reviews

D
Dominic
Verified booking
Standard Room
Stayed in Mar 6, 2025

"Excellent"

8.0

Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.

Helpful?
S
Stewart
Verified booking
Standard Room
Stayed in Dec 28, 2024

"Family Holiday "

10.0

Family holiday to kuger starting in Johannesburg, hotel and area is safe and excellent for walking around

Helpful?
S
Steven
Verified booking
Standard Room
Stayed in Dec 8, 2024

"Exceptional"

10.0

Perfect

Helpful?
H
Helen
Verified booking
Standard Room
Stayed in Dec 3, 2024

"Winter break "

10.0

Lovely hotel staff are first class

Helpful?
P
Prajeet
Verified booking
Standard Room
Stayed in Nov 15, 2024

"Amazing property! "

10.0

Amazing property and great location with lots of restaurants around.

Helpful?
O
Olumide
Verified booking
family
Standard Room
Stayed in Oct 27, 2024

"Exceptional"

10.0

The hotel was amazing especially the staff. Great shops and restaurants located in walking distance

Helpful?
R
Regina
Verified booking
Standard Room
Stayed in Oct 21, 2024

"Exceptional"

10.0

The staff is absolutely phenomenal. From the moment you enter the hotel every single person no matter the position is ensuring you are well taken care of. The front desk was so amazing. The dining room staff could not have been more accommodating. The servive was top notch and the food was incredible. The omelets were my favorite, cooked to perfection. The chef remembered my order the next day Impressive!!! The bellhops were very efficient and friendly. Try this hotel you will not be disappointed. Also the decor is straight out of a architectural magazine, very beautiful.

Helpful?
M
Marcia
Verified booking
family
Standard Room
Stayed in Oct 19, 2024

"Exceptional"

10.0

Great place. Love it!

Helpful?
C
Carolina
Verified booking
friends
Standard Room
Stayed in Sep 28, 2024

"Exceptional"

10.0

Wonderful!

Helpful?
I
Ivan
Verified booking
family
Standard Room
Stayed in Aug 7, 2024

"Exceptional"

10.0

This hotel is in a safe and accessible location within Melrose Arch. The retro decor takes a while to get used to but don’t let that put you off. The rooms are comfortable and the breakfast’s spectacular. The best part of the hotel is the people. From the front desk to the restaurant to the laundry facilities, everyone is incredibly friendly and efficient. I have stayed here multiple times with my family and alone, and will keep on coming back. Very good value for money.

Helpful?
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