Palazzo Ripetta

The room was great. Our bed was extremely comfortable and there was ample storage for our clothes etc. The bathroom was probably the nicest I've ever had in a hotel with double sinks, a spacious walk in shower with great water temp and pressure and also quite luxurious. The staff were very classy and efficient and it was obvious we were in a 5 star hotel. We did not eat in the restaurant and only had pastries and coffee in the morning.

The location is just ok. The actual street is a bit boring and the neighborhood is not as charming as other areas we've stayed in Rome. The room could have been cooler not that we were sweating. This was not the only hotel we stayed in and others were able to keep the temperature cooler. When we had breakfast a lovely staff member brought us coffee and a tray of pastries which was nice but I would have preferred to see a menu and choose the pastries I wanted (as I didn't like all that they chose, and didn't want multiple) and only pay for what I want and also we were lead to the bar area to sit alone with our breakfast. It was a little weird. The rooftop bar/terrace was ok but seemed like it could be anywhere so not really worth spending our time there. I know it's not their fault, but this type of hotel will have many occasions like one that took over the rooftop for an evening and the beautiful outdoor restaurant for an evening, which was actually the evening of our anniversary when we would have wanted to eat there. When checking out the receipt requests a tip and suggests a range average of 20% of the hotel bill. I found that pretty disgusting and have never seen a hotel ask for that. I ignored it and not sure if it was a coincidence but the demeanor of the staff who helped us outside with our luggage seemed to change and the taxi we were given to take us to our next location ripped us off.

Wonderful location. Staff was very helpful and very friendly. We stayed at three hotels in Italy and this one had the nicest staff by far. Excellent breakfast buffet. Room was very clean. Bathroom spacious. Very good shower. Bed was too firm for me and the pillows were rock hard as well.

This 5 star hotel is in a good location. It is clean and comfortable. We were very disappointed in our stay, however. Our room overlooked the courtyard where a band played loud music well into the night. We couldn’t sleep. The manager had multiple complaints but couldn’t help. Beware!

Very nice hotel with a great location. For the most part, the staff is very friendly and at your disposal. The service in the breakfast restaurant was not the most attentive.