W Miami

Location

The multiple unnecessary charges on my credit card. Rude manager who is unwilling to help with reservation. Will not stay there again

Falta de limpeza nos quartos

L emplacement

Très déçus par notre séjour. La piscine, qui était un critère important dans notre choix de réservation, est restée fermée toute la semaine. On nous avait indiqué qu’elle devait rouvrir le week-end, mais finalement on nous a parlé d’un incident et d’un manque de communication. Au final, nous nous sommes aperçus vers 18h qu’elle avait en réalité été ouverte, ce qui a renforcé notre frustration face au manque d’informations claires. En plus de cela, il y avait beaucoup de travaux dans l’hôtel avec des nuisances sonores importantes, ce qui a impacté le confort du séjour. Dommage, car cela ne correspondait pas du tout à l’expérience attendue.

Stayed at the W the night before a cruise and I have to say it was amazing. The staff were incredibly friendly and nice and were so kind. When I shared at check in I was taking a cruise the immediately gave me a late check out so I didn't have to rush are leave the room early. They are doing work on the outside of the building but the product inside is still great.

Rony is so attentive and good service at valet

Habitación muy amplia, cómoda, limpio.

Estacionamiento caro por noche (53 dlls)

I burned 73,000 points to stay one night at this hotel so I had very high expectations! To be perfectly honest it was just OK. All of the pictures on their website give the impression that you will get a water view. That is NOT the case. Even though I asked for a water view I was given a city view and when I asked why, they told me it’s because I was using points so thats all I could get. Disappointing! The rooftop pool was very nice but only open on weekends because closed the buildings surrounding this location (and I believe this location itself) all seem to be under construction. It’s an eye sore honestly. I requested an early check-in as we had just gotten off a cruise ship and wanted to relax and settle in.. arrived at 10:30am, and despite being a Gold Elite member, we didn’t get a room until after 1 PM. I understand check-in is 4 PM but I had hoped they’d do. The room was nice, clean, and the bed was comfortable. Thankfully, we were on a higher floor because the noise from the road below made going on the balcony unbearable. Lots of honking and revving engines. With the door closed we didn’t hear a lot of noise being up that high so I would advise against getting a lower floor. We had a lovely meal at the on site restaurant and the food and service was terrific, so that’s one good thing I can say. For the cost I should’ve stayed at the JW.

Absolutely unacceptable. We booked a suite at the W Hotel Miami well in advance and received full confirmation for the room. After traveling to the hotel, excited for what was supposed to be a premium stay, we were told at check-in that the suite we had booked and confirmed was not actually available. No prior notice. No courtesy call or email. Just a shrug at the front desk. When we asked to be placed in a comparable room, the staff told us we would need to book online. Let that sink in. We were standing in the lobby of the hotel, confirmed reservation in hand, and the front desk staff directed us to go book a room on the internet. At a luxury hotel. That we had already booked. No upgrade was offered. No effort was made to find an alternative. No manager stepped in to make things right. The front desk staff were dismissive, unhelpful, and frankly rude. There was zero sense of urgency or accountability for their mistake. We were treated like an inconvenience rather than guests who had paid for a high-end suite. This is not a budget motel. This is a W Hotel. The entire brand is built on the promise of a stylish, elevated experience. What we got instead was a masterclass in how to lose loyal customers. If you cannot honor a confirmed reservation for a suite, the absolute bare minimum is to resolve the situation on the spot with professionalism and a genuine effort to make it right. The W Miami failed on every single count. Save your money and book somewhere that actually values your business. We will not be returning.

cama macia

limpeza ruim e janelas que não vedam completamente. Muito barulho da rua