Boutique Hotel Falkenturm

Small but lovely hotel, perfectly positioned in the old town, minuts walk from Marienplatz, the Haufbrauhaus, Maximillionstrasse. We stayed in the 5th floor apartment, it was worth the last flight of stairs for the extra lounge space with teenagers.

A big shout out to Nano who provided great customer service and I would return to this hotel because of him. The hotel is in a fabulous location and you can tell they really care about how much you enjoy your stay here. Great customer service!

The room is very small (just keep that in mind) . Best part is the location. Close to everything. Very safe..

We woke up with no power in the morning. Correction we had power for 5 mins and then it switched off. Our neighbor as well did not have power and had to keep his door open to get dressed so he could see. We had to shower and get ready completely in the dark. I went downstairs and could not find anyone to help so I messaged the hotel through the hotel app. I should mention that this hotel does not have a front desk so it is largely unmanned. There is someone in the back during some hours of the day but even when you check in you have check in on their computer. Air conditioning kept going out all night as well so we had to keep getting up to turn it on as the room was so hot. To top it off the room had not been cleaned. We didn't leave the sign asking for it not to be cleaned and I confirmed with the hotel that they clean each day. They had been in our room because they gave us new towels which they threw on the bed. They also opened the window for some reason. The wet dirty towels were left on the floor and they did not make the bed or give us more toilet paper. I had to get it myself out of the storage closet as no one was at the front desk again. I was given the Manager's contact info to relay my concerns but she didn't respond, not the best customer service. I have some basic needs like power, a working air conditioning and a clean room would be nice. Due to their mostly unmanned desk and extreme lack of customer service I would not recommend.

Good location

The location can't be beat! You are within a block of the Hofbrauhaus and a short walk to Marienplatz. We even walked to and from the train station with our roller bags which took about 20 minutes. The rooms are snug but comfortable, clean and newly renovated. There is a mini fridge and coffee maker in each room. We rented 4 rooms for our family (two doubles and two singles) which worked out great for us and our adult children. Would stay there again!

Excellent location. Small but modern and comfortable. Very friendly and helpful staff.

Small room but clean. The bed was very uncomfortable. There seemed to be construction going on right outside of the hotel so it was noisy in the morning

If you have been on cruises expect small compact room like a ship- but with that said and no complaints property in the best location, safe, walkable to everything and their advertising shows rooms perfectly as they are. Nice Large shower- room clean and you can stream your Netflix or favorite from their tv. Prost!

Starting with the positive things, the location was great. Central to the old city yet on a quiet street. We walked into a deserted lobby but once the young lady realized we were there, she was very helpful with the check-in process. Now the less positive things. The room was very small (1 ft clearance on 2 sides of the bed and about 3' on the 3rd side). We took the unnecessary throw pillows off the bed and they took up 1/2 of the available shelves. There was a chair (which I would have normally appreciated) but it almost blocked walking around one corner of the bed. We've stayed in small rooms before but in these cases, a minimalist design is best. The bathroom....the shower had a strange bifold glass door for about 1/3 of the perimeter. The rest was open. The lack of shower walls is fine if the shower is designed to prevent flooding. This one obviously was not designed with that in mind. Where there was no wall, they had used weatherstripping on the perimeter of the shower and this had come unstuck. When we used the toilet, we discovered the reason for the bifold door. The toilet was so close to the shower that you had to fold that door so you could sit down. Maybe we just got a bad room.